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Customer Success Consultant

Salary undisclosed

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As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities

  • Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
  • Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
  • Responsible for onboarding new clients, ensuring smooth transition and successful implementation
  • Regularly analyse and ensure business objectives, project milestones and quality standards are met
  • Act as an advocate for clients, ensuring their feedback are heard and acted upon
  • Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
  • Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications And Skills

  • Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous
  • Proven experience in customer-facing role within the fast-paced IT industry
  • Possess excellent communication and interpersonal skills
  • Fresh graduates are welcome to apply
As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities

  • Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
  • Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
  • Responsible for onboarding new clients, ensuring smooth transition and successful implementation
  • Regularly analyse and ensure business objectives, project milestones and quality standards are met
  • Act as an advocate for clients, ensuring their feedback are heard and acted upon
  • Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
  • Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications And Skills

  • Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
  • At least 3 years of working experience in Project Managing web-related projects will be advantageous
  • Proven experience in customer-facing role within the fast-paced IT industry
  • Possess excellent communication and interpersonal skills
  • Fresh graduates are welcome to apply