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Operations Executive

Salary undisclosed

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We believe employees are our key assets to building a great company and are invested in the personal and professional development of our human capital.

If you are looking for a rewarding career, we welcome you to send in your compelling resume with a recent photograph, details of your working experience and expected salary to [email protected].

We regret that only shortlisted candidates will be notified.


Responsibilities:

  • Provide operational and administrative support to enhance operational efficiency
  • Provide L2 operational support and troubleshooting for escalated issues
  • Identify opportunities for continual improvements and make recommendations accordingly
  • Custodian of standard operating procedures (SOPs)
  • Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
  • Engage with stakeholders to define and implement service standards
  • Collaborate with cross-functional teams for meeting operational requirements and targets
  • Track and analyse incidents to identify and address recurring issues
  • Drive quality assurance initiatives
  • Assist with procurement and manage vendor relations
  • Perform research and analysis to support business decisions making
  • Perform data management and documentation duties to ensure accuracy of records
  • Prepare reports and other documentation
  • Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
  • Design and implement automation solutions
  • Support ad-hoc duties and projects as assigned

Requirements:

  • Candidates must possess at least a diploma
  • Experience in developing and implementing SOPs and quality management frameworks
  • Some background in IT will be an added advantage
  • Excellent verbal and written communication skills
  • Excellent analytical, problem-solving and organisational skills
  • Meticulous, with excellent record keeping and documentation skills
  • Proactive and positive working attitude
  • Willingness and capacity to learn new skills and technology