H
(Singapore) IT Helpdesk support
Salary undisclosed
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Key Responsibilities
- Act as the first point of contact for all user support related queries at the Service Desk
- Participate in and implement infrastructure projects
- Monitor infrastructure stability like Wifi, Printer, or Sharepoint
- In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regularly Storeroom clean-up
- Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents
- Collaborate with other IT Teams
- Support and regular checks that the conference rooms are properly working
- Handling vendors regarding hardware related changes, repairs and quotations
- Support new joiners with providing the requested hardware package
- Help user relocations within the building
Requirements
- Diploma or above in Computer Science, Information Technology or relevant discipline
- 2- 3 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office, Windows desktop and Apple iOS
- Good command of written and spoken English and Cantonese / Mandarin
- Good interpersonal and communication skills
- Knowledge of ServiceNow Ticketing system is a plus
职位类型:全职
Key Responsibilities
- Act as the first point of contact for all user support related queries at the Service Desk
- Participate in and implement infrastructure projects
- Monitor infrastructure stability like Wifi, Printer, or Sharepoint
- In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regularly Storeroom clean-up
- Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents
- Collaborate with other IT Teams
- Support and regular checks that the conference rooms are properly working
- Handling vendors regarding hardware related changes, repairs and quotations
- Support new joiners with providing the requested hardware package
- Help user relocations within the building
Requirements
- Diploma or above in Computer Science, Information Technology or relevant discipline
- 2- 3 years' experience in user support and helpdesk duties
- Strong problem solving and system troubleshooting skills
- Technically proficient in Microsoft Office, Windows desktop and Apple iOS
- Good command of written and spoken English and Cantonese / Mandarin
- Good interpersonal and communication skills
- Knowledge of ServiceNow Ticketing system is a plus
职位类型:全职