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(Singapore) IT Helpdesk support

Salary undisclosed

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Key Responsibilities

  • Act as the first point of contact for all user support related queries at the Service Desk
  • Participate in and implement infrastructure projects
  • Monitor infrastructure stability like Wifi, Printer, or Sharepoint
  • In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regularly Storeroom clean-up
  • Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents
  • Collaborate with other IT Teams
  • Support and regular checks that the conference rooms are properly working
  • Handling vendors regarding hardware related changes, repairs and quotations
  • Support new joiners with providing the requested hardware package
  • Help user relocations within the building

Requirements

  • Diploma or above in Computer Science, Information Technology or relevant discipline
  • 2- 3 years' experience in user support and helpdesk duties
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office, Windows desktop and Apple iOS
  • Good command of written and spoken English and Cantonese / Mandarin
  • Good interpersonal and communication skills
  • Knowledge of ServiceNow Ticketing system is a plus

职位类型:全职

Key Responsibilities

  • Act as the first point of contact for all user support related queries at the Service Desk
  • Participate in and implement infrastructure projects
  • Monitor infrastructure stability like Wifi, Printer, or Sharepoint
  • In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regularly Storeroom clean-up
  • Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents
  • Collaborate with other IT Teams
  • Support and regular checks that the conference rooms are properly working
  • Handling vendors regarding hardware related changes, repairs and quotations
  • Support new joiners with providing the requested hardware package
  • Help user relocations within the building

Requirements

  • Diploma or above in Computer Science, Information Technology or relevant discipline
  • 2- 3 years' experience in user support and helpdesk duties
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office, Windows desktop and Apple iOS
  • Good command of written and spoken English and Cantonese / Mandarin
  • Good interpersonal and communication skills
  • Knowledge of ServiceNow Ticketing system is a plus

职位类型:全职