Claims Manager – Logistics Company

The Claims Manager is responsible for overseeing the claims process, ensuring efficient handling and resolution of claims related to transportation, cargo, and logistics operations. This role involves investigating claims, coordinating with stakeholders, and implementing strategies to minimize risk and financial loss. The Claims Manager plays a critical role in maintaining compliance with regulations and enhancing customer satisfaction by ensuring timely and accurate claim resolutions.

Key Responsibilities:

Claims Management:

• Oversee the end-to-end claims process, including receipt, documentation, investigation, and resolution.
• Evaluate the validity of claims and determine appropriate actions for resolution.
• Ensure claims are processed in compliance with company policies and regulatory requirements.

Investigation and Analysis:

• Conduct thorough investigations of claims to determine causes, liability, and potential preventative measures.
• Analyze trends and recurring issues to identify areas for operational improvement.

Stakeholder Coordination:

• Communicate with internal departments, clients, insurance companies, and legal teams to gather necessary information and provide updates.
• Act as the main point of contact for claim-related inquiries and disputes.

Documentation and Reporting:

• Maintain detailed records of claims, correspondence, and resolutions in the claims management system.
• Prepare regular reports on claims metrics, costs, and trends for management review.

Risk Mitigation:

• Collaborate with the operations and compliance teams to develop strategies for reducing claim frequency and severity.
• Implement and monitor risk management practices to safeguard company assets.

Compliance and Regulations:

• Stay updated on industry regulations, insurance requirements, and legal guidelines related to logistics claims.
• Ensure all claims are handled in accordance with applicable laws and standards.

Team Leadership: (if applicable)

• Supervise and train claims staff, fostering a culture of accountability and continuous improvement.

Qualifications:

• Bachelor’s degree in logistics, business administration, risk management, or a related field.
• Proven experience (3+ years) in claims management, preferably in the logistics or transportation industry.
• Strong knowledge of logistics operations, cargo claims, and insurance processes.
• Excellent analytical and problem-solving skills.
• Proficient in claims management software and Microsoft Office Suite.
• Exceptional communication and negotiation abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Familiarity with regulatory requirements in logistics and transportation is a plus.

The Claims Manager is responsible for overseeing the claims process, ensuring efficient handling and resolution of claims related to transportation, cargo, and logistics operations. This role involves investigating claims, coordinating with stakeholders, and implementing strategies to minimize risk and financial loss. The Claims Manager plays a critical role in maintaining compliance with regulations and enhancing customer satisfaction by ensuring timely and accurate claim resolutions.

Key Responsibilities:

Claims Management:

• Oversee the end-to-end claims process, including receipt, documentation, investigation, and resolution.
• Evaluate the validity of claims and determine appropriate actions for resolution.
• Ensure claims are processed in compliance with company policies and regulatory requirements.

Investigation and Analysis:

• Conduct thorough investigations of claims to determine causes, liability, and potential preventative measures.
• Analyze trends and recurring issues to identify areas for operational improvement.

Stakeholder Coordination:

• Communicate with internal departments, clients, insurance companies, and legal teams to gather necessary information and provide updates.
• Act as the main point of contact for claim-related inquiries and disputes.

Documentation and Reporting:

• Maintain detailed records of claims, correspondence, and resolutions in the claims management system.
• Prepare regular reports on claims metrics, costs, and trends for management review.

Risk Mitigation:

• Collaborate with the operations and compliance teams to develop strategies for reducing claim frequency and severity.
• Implement and monitor risk management practices to safeguard company assets.

Compliance and Regulations:

• Stay updated on industry regulations, insurance requirements, and legal guidelines related to logistics claims.
• Ensure all claims are handled in accordance with applicable laws and standards.

Team Leadership: (if applicable)

• Supervise and train claims staff, fostering a culture of accountability and continuous improvement.

Qualifications:

• Bachelor’s degree in logistics, business administration, risk management, or a related field.
• Proven experience (3+ years) in claims management, preferably in the logistics or transportation industry.
• Strong knowledge of logistics operations, cargo claims, and insurance processes.
• Excellent analytical and problem-solving skills.
• Proficient in claims management software and Microsoft Office Suite.
• Exceptional communication and negotiation abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Familiarity with regulatory requirements in logistics and transportation is a plus.