Senior Executive, Facilities Management
Salary undisclosed
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- Coordinate, schedule and conduct daily inspection of OCH managed spaces / rooms to ensure a safe, secure, and conducive living environment. This includes monitoring facilities turnover and addressing issues identified.
- Manage and resolve residents’ requests/ feedback /complaints received via prevailing avenues; ServiceNow, over the counter, emails, phone calls etc. This includes collaborating with internal and external stakeholders for resolution in our provision of quality customer service to residents in accordance with OCH’s SLA.
- Prepare work requisitions and purchase orders for maintenance and improvement works and ensure that works are completed well.
- Plan and prepare advisories for residents on scheduled maintenance and unscheduled works. Serves as the main point of contact for repairs, maintenance, cleaning, and oversee and manage renovations and projects within OCH facilities.
- Adhere to the preventive maintenance schedules and ensure that corrective actions are taken promptly.
- Oversee service delivery and ensure compliance with contractual obligations by vendors.
- Formulate specifications and requirements for procuring necessary goods and services for the housing operations, which includes assessing quotations/tenders and making recommendations for business awards.
- Oversee and manage the key system including performing monthly key audits to ensure accurate record of keys assigned to residents.
- Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents so as to enhance the effectiveness and efficiency of such communications by OCH staff.
- Conduct regular inventory audits and manage the disposal of inventory and assets as needed.
- Update and maintain detailed records to fulfill administrative and operational requirements.
- Coordinate, schedule and conduct daily inspection of OCH managed spaces / rooms to ensure a safe, secure, and conducive living environment. This includes monitoring facilities turnover and addressing issues identified.
- Manage and resolve residents’ requests/ feedback /complaints received via prevailing avenues; ServiceNow, over the counter, emails, phone calls etc. This includes collaborating with internal and external stakeholders for resolution in our provision of quality customer service to residents in accordance with OCH’s SLA.
- Prepare work requisitions and purchase orders for maintenance and improvement works and ensure that works are completed well.
- Plan and prepare advisories for residents on scheduled maintenance and unscheduled works. Serves as the main point of contact for repairs, maintenance, cleaning, and oversee and manage renovations and projects within OCH facilities.
- Adhere to the preventive maintenance schedules and ensure that corrective actions are taken promptly.
- Oversee service delivery and ensure compliance with contractual obligations by vendors.
- Formulate specifications and requirements for procuring necessary goods and services for the housing operations, which includes assessing quotations/tenders and making recommendations for business awards.
- Oversee and manage the key system including performing monthly key audits to ensure accurate record of keys assigned to residents.
- Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents so as to enhance the effectiveness and efficiency of such communications by OCH staff.
- Conduct regular inventory audits and manage the disposal of inventory and assets as needed.
- Update and maintain detailed records to fulfill administrative and operational requirements.