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Customer Service Staff

Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,500 - $3,200 per month
  • Immediate start available

Customer Service Executive - Freight Forwarding / NVOCC

Job Description & Requirements

  • Liaise with clients/carriers/transporters/agents to execute import and export shipments (Sea/Air).

  • Ensure execution of client requests/requirements and respond to their service issues/enquiries.

  • Generate booking confirmations, Bill of Ladings and invoices to clients.

  • Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system.

  • Handle shipping documentation (import / export / BL / documentation / DG application / permit declaration).

  • Experience in handling Portnet and Trade net usage.

  • Handling of phone/ email enquiries and bookings. Provide quotation to the customer.

  • Liaise with internal stakeholders for co-ordination and problem solving.

  • Any other Ad hoc duties when required.

Qualifications

  • Excellent interpersonal skills.

  • Able to work under pressure in a fast changing and demanding environment.

  • Self-discipline, initiative, responsible and independent.

  • A good team player with good interpersonal and communication skills.

  • Meticulous to details.

  • Proficient in MS Office (Word, Excel).

  • Able to work Overtime (Month end closing)

  • Min 1 - 2 years of experience in Sea freight (Container Shipping) and familiar with import and export process.

  • On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.