ASSISTANT RETAIL SUPERVISOR
Job Descriptions:
· Achieve and exceed store sales target and store KPIs
· Engage team-selling strategy to deliver Total Customer Experience and close sales
· Take the lead to demonstrate sales strategy and motivate others to close sales and achieve store target
· Partners Store Manager/Area Executive on action plans to exceed sales target/plan
· Provides feedback to Store Manager/Area Executive in view of business trends and staff performance in order to maximize sales
· Knows the best sellers, the required placement, and ensures that their sales are at or above company performance
· Perform operational tasks, maintains neat, clean and organized store environment, monitor inventory movement and conducts store take
· Perform merchandising tasks, e.g. floor sets and planograms
· Maintains high level of personal integrity, adhere to Loss Prevention practices and policies, manage work schedule and time keeping, report of fraudulent/disciplinary/ theft issues immediately to superiors
· Process and document sales transactions, conduct daily closing checks and verification
· Support in management of store operation, enforcement of service standards and team performance
· Recognizes performance issues and communicates details to Store Manager on a regular basis
· Instil high standards of compliance and hold teams accountable
· Educate team members to provide consistent Total Customer Experience through customer's first touch point to the end of transaction
· Set example by demonstrating personalised customer service and selling skills
· Imparts product and operations knowledge, utilising tools provided
· Consistently build team members' competencies by engaging in continuous training, role-playing and effective delegation of tasks
· Drive employee engagement and foster team spirit
Requirements:
· Secondary and above or Certificate in Retail Management or related disciplines
· At least 5 years of experience in retail industry, including 2 years at supervisor level, preferably in Timepieces or FMCG Electronics products
· Experience in retail shop and team supervision, preferably in Sporty or Street Style apparels
· Passion for sales and customer service
· Proven sales and results oriented to meet targets
· Good sales performance analysis skills and committed to uphold high service standards
· Strong leadership and mentoring skills to junior staff
· Excellent interpersonal and communication skills
· Ability to connect with Team and develop people
· Fluent in English verbal and written communication
- IT Proficiency (Intermediate level)
Job Types: Full-time, Permanent, Contract
Pay: $2,500.00 - $3,000.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
Schedule:
- Holidays
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
Experience:
- retail: 4 years (Required)
Work Location: In person