About the Role:We are seeking a skilled and analytical Senior Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmap, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.Key Responsibilities:- Operations Roadmap: Work with stakeholders across various departments across the region to build, maintain and execute multi-year roadmap to deliver the benefits..- Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.- Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.- Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.- Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.- Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.- Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.- Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.- Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.Qualifications- 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation.- Effective in building and maintain multi-year roadmaps to deliver benefits.- Strong understanding of business process analysis and improvement methodologies.- Experience with digital tools and technologies, such as automation platforms and data analytics.- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).- Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.- Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
About the Role:We are seeking a skilled and analytical Senior Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmap, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.Key Responsibilities:- Operations Roadmap: Work with stakeholders across various departments across the region to build, maintain and execute multi-year roadmap to deliver the benefits..- Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.- Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.- Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.- Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.- Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.- Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.- Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.- Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.Qualifications- 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation.- Effective in building and maintain multi-year roadmaps to deliver benefits.- Strong understanding of business process analysis and improvement methodologies.- Experience with digital tools and technologies, such as automation platforms and data analytics.- Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).- Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.- Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
