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Management Trainee (SALES)

Salary undisclosed

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JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

  • Fresh graduates are welcome to apply and grow with us
  • Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
  • Service-oriented with strong interpersonal skills
  • Passionate about helping others and driving client satisfaction
  • Dynamic, energetic, positive, and driven to exceed targets
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
  • General interest in working on different platforms, and a good knowledge of Excel
  • Candidates must be willing to work on Weekends and Public holidays

Basic Salary: $3300-4000 excluding comm

Job Type: Full-time

Pay: $3,300.00 - $4,000.00 per month

Benefits:

  • Employee discount
  • Parental leave
  • Professional development

Supplemental Pay:

  • Commission pay

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

  • Fresh graduates are welcome to apply and grow with us
  • Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
  • Service-oriented with strong interpersonal skills
  • Passionate about helping others and driving client satisfaction
  • Dynamic, energetic, positive, and driven to exceed targets
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
  • General interest in working on different platforms, and a good knowledge of Excel
  • Candidates must be willing to work on Weekends and Public holidays

Basic Salary: $3300-4000 excluding comm

Job Type: Full-time

Pay: $3,300.00 - $4,000.00 per month

Benefits:

  • Employee discount
  • Parental leave
  • Professional development

Supplemental Pay:

  • Commission pay

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person