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Processing Specialist- Account Services (Contract)

Salary undisclosed

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A. Job PurposeHandle daily processing of customers’ requests for Velocity Onboarding and Maintenance on a timely and accurate basis.B. Core Functions & ResponsibilitiesVerify completeness of application / request forms from customers to ensure that:
o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and providedProcess requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of SectionC. Key Productivity Indicators (KPIs)SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight /errorQualificationsJob Requirements
  • Proficient in English, able to communicate with stakeholders clearly
  • Quick typing skills and familiar with MS Word, MS Excel
  • Fast worker, meticulous, attention to details
  • Ability to work under stress
  • Flexibility to working overtime if required
A. Job PurposeHandle daily processing of customers’ requests for Velocity Onboarding and Maintenance on a timely and accurate basis.B. Core Functions & ResponsibilitiesVerify completeness of application / request forms from customers to ensure that:
o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and providedProcess requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of SectionC. Key Productivity Indicators (KPIs)SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight /errorQualificationsJob Requirements
  • Proficient in English, able to communicate with stakeholders clearly
  • Quick typing skills and familiar with MS Word, MS Excel
  • Fast worker, meticulous, attention to details
  • Ability to work under stress
  • Flexibility to working overtime if required