Processing Specialist- Account Services (Contract)
Salary undisclosed
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o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and providedProcess requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of SectionC. Key Productivity Indicators (KPIs)SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight /errorQualificationsJob Requirements
- Proficient in English, able to communicate with stakeholders clearly
- Quick typing skills and familiar with MS Word, MS Excel
- Fast worker, meticulous, attention to details
- Ability to work under stress
- Flexibility to working overtime if required
o all mandatory fields are filled in
o details and requirements of requests are clearly stated
o amendments on the forms are properly countersigned
o required supporting documents are complete and providedProcess requests for Velocity onboarding & maintenance for all verified requests within SLA timeline
Liaise with Business Units on clarifications needed
Attend to queries from Business Units on processing status
Escalate issues/anomalies detected immediately to direct Supervisor / Team Lead / Head of SectionC. Key Productivity Indicators (KPIs)SLA – 100% of requests are processed within agreed SLA
Error Rate – Zero error due to human oversight /errorQualificationsJob Requirements
- Proficient in English, able to communicate with stakeholders clearly
- Quick typing skills and familiar with MS Word, MS Excel
- Fast worker, meticulous, attention to details
- Ability to work under stress
- Flexibility to working overtime if required