1 month Hiring: Executive, Guest Service
Salary undisclosed
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Contract period : 1 month
Salary : $13/hour (exclude 1 hour break)
Working hours : Based on 5 days’ work week, 9.5 hours per day (including 1hr break) (Rotating shift and will have to work on Weekend)
Location : 3 locations
About the Role:
Join our team and play a key role in delivering exceptional guest experiences at our Serviced Residence! You will handle daily guest service operations, ensuring a warm and welcoming environment that makes residents feel at home. You will report to the Manager or Assistant Manager, Guest Service.
Key Responsibilities:
Assist residents with check-in and check-out procedures
Provide front desk support and issue apartment access key cards
Address residents’ queries and anticipate their needs
Offer recommendations on nearby amenities and attractions, and assist with travel, tour, and dining reservations
Manage residents’ accounts, update information, and track apartment availability in the system
Handle simple bookkeeping tasks and confirm reservations
Respond to inquiries via walk-ins, emails, and calls
Record and escalate resident feedback and complaints
Relay messages to residents promptly
Safeguard cash, valuables, and belongings
Perform other assigned duties as required
Requirements:
1-2 years of relevant experience, preferably in hospitality
ITE or Diploma in Hospitality, Hotel Management, or equivalent (Entry-level candidates welcome)
Service-oriented with a passion for guest experience
Willingness to learn and handle administrative tasks
Flexible to work shifts
Kindly take note that you will be employed under DYNAMIC HUMAN CAPITAL and will be working with our business partners for the above mentioned project.
EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253
Salary : $13/hour (exclude 1 hour break)
Working hours : Based on 5 days’ work week, 9.5 hours per day (including 1hr break) (Rotating shift and will have to work on Weekend)
Location : 3 locations
About the Role:
Join our team and play a key role in delivering exceptional guest experiences at our Serviced Residence! You will handle daily guest service operations, ensuring a warm and welcoming environment that makes residents feel at home. You will report to the Manager or Assistant Manager, Guest Service.
Key Responsibilities:
Assist residents with check-in and check-out procedures
Provide front desk support and issue apartment access key cards
Address residents’ queries and anticipate their needs
Offer recommendations on nearby amenities and attractions, and assist with travel, tour, and dining reservations
Manage residents’ accounts, update information, and track apartment availability in the system
Handle simple bookkeeping tasks and confirm reservations
Respond to inquiries via walk-ins, emails, and calls
Record and escalate resident feedback and complaints
Relay messages to residents promptly
Safeguard cash, valuables, and belongings
Perform other assigned duties as required
Requirements:
1-2 years of relevant experience, preferably in hospitality
ITE or Diploma in Hospitality, Hotel Management, or equivalent (Entry-level candidates welcome)
Service-oriented with a passion for guest experience
Willingness to learn and handle administrative tasks
Flexible to work shifts
Kindly take note that you will be employed under DYNAMIC HUMAN CAPITAL and will be working with our business partners for the above mentioned project.
EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253