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Technician Supervisor

  • Full Time, onsite
  • Sarika Gourmet Coffee Co.(S) Pte Ltd
  • Jurong East, Singapore
Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Immediate start available

Responsibilities

  • Supervise and lead a team of engineers and technical staff to ensure project deadlines are met.

  • Provide technical guidance and support to team members on complex engineering projects.

  • Support the Technical Department in improvement initiatives and projects.

  • Collaborate with cross-functional teams to develop and implement technical solutions.

  • Monitor and evaluate the performance of team members, provide feedback and coaching as needed.

  • Ensure compliance with industry standards and regulations in all technical activities.

  • Read and interpret equipment manuals and work orders to perform required maintenance and service.

  • Maintain accurate records of technical activities, including equipment machine in & out documents, service contracts, and spare parts requisition.

  • Update and maintain customer databases and SAP systems with relevant information, ensuring data accuracy and completeness.

  • Assist in analyzing spare parts purchase forecast and machine breakdown call trends.

  • Provide excellent customer service by promptly addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

  • Handle incoming calls, emails, and correspondence related to technical inquiries or customer support.

Requirement

  • Proven experience as a Technical Supervisor, or similar role.

  • Technical experience in coffee machine is an advantage

  • Excellent organizational and multitasking abilities with a keen eye for detail.

  • Strong written and verbal communication skills.

  • Proficiency in MS Office suite (Word, Excel, PowerPoint) and CRM software.

  • Prior experience with using SAP is a plus.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Forklift License is an advantage

  • Driving License is a must.