EVENTS & PROJECT MANAGEMENT | UP TO $3,200
$ 3,000 - $ 3,000 / month
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Job Description
Design & Implementation
• Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
• Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicing
Client Management
• Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
• Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)
• Managing invoicing process to ensure timely AR collections
• Manage escalations and service recovery
Candidate Sourcing
• From Recruitment / Sourcing to Onboarding
Associate Management
• Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools
• Performance review and disciplinary matters
• Execute associate retention and welfare activities
• Respond and manage associate queries pertaining to employment
• Roll call to ensure punctuality and attendance on weekends
Operations Management
• Main operational point of contact
• Manage out-of-scope requests and situations
• Rostering & buffer management based on part-timers’ availability
• Facilitate instant and accurate exchange and transfer of information with clients and associates
• Identify improvement and enhancement of work processes, policies and plans
Job Requirements:
- Prior experience in retail operations/recruitment/arts/hospitality industry are preferred
- Disciplined / Firm & Assertive / High sense of responsibility
- Good with fast paced environment
- Good communicator
- Comfortable with working on weekends / evenings in view of events requirements
Kaelyn Koh Cu Yan
EA License No: 91C2918
Personnel Registration Number: R22107353
Design & Implementation
• Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
• Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicing
Client Management
• Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
• Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)
• Managing invoicing process to ensure timely AR collections
• Manage escalations and service recovery
Candidate Sourcing
• From Recruitment / Sourcing to Onboarding
Associate Management
• Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools
• Performance review and disciplinary matters
• Execute associate retention and welfare activities
• Respond and manage associate queries pertaining to employment
• Roll call to ensure punctuality and attendance on weekends
Operations Management
• Main operational point of contact
• Manage out-of-scope requests and situations
• Rostering & buffer management based on part-timers’ availability
• Facilitate instant and accurate exchange and transfer of information with clients and associates
• Identify improvement and enhancement of work processes, policies and plans
Job Requirements:
- Prior experience in retail operations/recruitment/arts/hospitality industry are preferred
- Disciplined / Firm & Assertive / High sense of responsibility
- Good with fast paced environment
- Good communicator
- Comfortable with working on weekends / evenings in view of events requirements
Kaelyn Koh Cu Yan
EA License No: 91C2918
Personnel Registration Number: R22107353