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Customer Service Officer (GOVT / Central)

$ 1,980 - $ 1,980 / month

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Contract Duration: 1 year
Salary: $1980 per month
Working Hours: Mon-Fri, office hours
Training Provided
Govt Sector
Job Scope:

Handle counter enquiries and provide accurate information to members of the public.
Receive applications for appeals and ensure documents are properly filed.
Participate in initiatives to enhance service design, focusing on improving touchpoint-centric services and exploring innovations to enhance the user experience.
Provide feedback and suggestions to improve service quality and streamline processes for a better user experience.Requirements:

Minimum GCE O Level
Relevant experience in customer-facing roles is a plus.
Experience using a Customer Relationship Management (CRM) system is an added advantage
Proficient in Microsoft Office applications
Singaporean only.
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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Joanne Chong Hui Qi - R25126655
ScienTec Consulting Pte Ltd – 11C5781