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Patient Service Associate

  • Full Time, onsite
  • NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD
  • Novena, Singapore
Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $1,200 - $3,140 per month
  • Immediate start available

Roles & Responsibilities

Responsibilities:

  • Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.

  • Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.

  • Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.

  • Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.

  • Handle counter duties with precision for accurate registration and billing.

  • Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.

  • Provide financial counselling with knowledge of financial schemes available to patients.

  • Ad-hoc duties as assigned.

Requirements:

  • Minimum GCE 'N' level.

  • Service-oriented with a pleasant disposition.

  • Demonstrate strong interpersonal skills and effective teamwork.

  • PC / computer literacy and able to multi-task in a fast-paced environment.

  • 5-day work week (Monday to Friday) and staggered working hours (from 8am to 5.30pm; 8.30am to 6pm or 9am to 6.30pm).