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Fraud Investigation Manager

Salary undisclosed

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It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

  • Plan, design, execute and evaluate fraud investigation strategies, including the creations of rules and triggers to detect and prevention fraud while also monitoring risks and implementing preventive measures

  • Oversee Fraud Investigation and Operation units with key areas in fraud application screening, transaction monitoring and fraud investigation

  • Identify fraudulent and high risk applications and/or transactions, perform fraud analysis, monitor fraud trends in the market, prepare Fraud Investigation and Intelligence reports throughout Traveloka business portfolios and recommend anti-fraud strategy updates

  • Responsible for fraud performance metrics and the overall operational smoothness of fraud operations. Optimize and ensure efficiency and quality of Fraud monitoring and investigation operations

  • Familiarity to crisis and business continuity management in their BU/product

  • Lead the recovery process during incident/crisis that is heavily related to their mission (including coordination with multiple stakeholders and making decisions)

  • Provide insights on emerging fraud trends based on internal data and stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention

Requirements

Minimum 7 years’ experience in Fraud Investigation/Management in unsecured personal loan/credit card/paylater. Some experience in card payments fraud and/or chargeback handling is highly appreciated.

  • Minimum 3 years managerial role with highlights in operational excellence

  • Bachelor’s degree in any major, preferably in STEM from a reputable university.

  • Good interpersonal and communication skill

  • Have experiences in data handling and detail oriented

  • Fluency in English both in written & verbal

  • Honest and ethical with high levels of integrity and confidentially

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!