Epicareer Might not Working Properly
Learn More

Manager, Casework & Counselling

Salary undisclosed

Checking job availability...

Original
Simplified
We are looking for a dedicated and experienced Manager, Casework & Counselling, to lead and oversee case management, counselling services, and intervention programmes. This role involves supervising a team of social workers and counsellors, ensuring the delivery of high-quality support services, and working closely with stakeholders to address the needs of individuals and families in our community.
Location: Woodlands Drive 16
Roles & Responsibilities:
  • Provision of Quality Services
    • Provide timely and responsive services in financial assistance, casework management and counselling to beneficiaries
    • Collaborate with community partners, government agencies, and other stakeholders to strengthen support networks

  • Service Development and Evaluation
    • Establish and oversee Case Review processes and systems to ensure adequate accountability and supervision of all cases
    • Develop work plans for the department in alignment with organisational goals
    • Oversee implementation of operational strategies and financial management for the department
    • Lead resolution of operational issues within the department
    • Develop service standards, performance indicators and operating guidelines for the department

  • Staff Performance and Development Management
    • Manage staff performance planning and coaching at the departmental level
    • Training & Development: Assess capability gaps within the team
    • Oversee implementation of professional development programmes for the team
    • Conduct audits on service quality to ensure compliance with policies

  • Resource Management
    • Oversee resource allocation, reporting, and budgeting for casework and counselling programmes
Requirements:
  • Bachelor’s degree in social work, psychology, counselling, or a related field
  • Minimum 5 years of experience in casework and counselling, including at least 2 years in a supervisory or managerial role
  • Strong leadership, communication, and crisis intervention skills

To apply for any of our open positions, please complete the

JOB APPLICATION FORM

submit your resume to [email protected].