Call Centre Agent (Inbound Calls) | Contract for 1 Year | Up to $2600 | Ang Mo Kio | #BC
$ 2,500 - $ 2,500 / month
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Call Centre Agent | Contract for 1 Year | Up to $2600 | Ang Mo Kio | #BC
Location (Nearest MRT): Ang Mo Kio MRT
Salary: Up to $2600
Duration of work: 1 Year, renewable
Work days & hours: Monday to Fridays 8.30 AM to 5.30 PM + Alt Saturdays 8.30 AM to 1.00 PM
Responsibilities:
To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively.
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain
Interested applicants, please WA 94264009.
Kindly understand that only shortlisted candidates will be notified.
Benjamin Chai (Outsourcing Team)
RecruitFirst Pte Ltd (E.A. 13C6342)
Location (Nearest MRT): Ang Mo Kio MRT
Salary: Up to $2600
Duration of work: 1 Year, renewable
Work days & hours: Monday to Fridays 8.30 AM to 5.30 PM + Alt Saturdays 8.30 AM to 1.00 PM
Responsibilities:
To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively.
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain
Interested applicants, please WA 94264009.
Kindly understand that only shortlisted candidates will be notified.
Benjamin Chai (Outsourcing Team)
RecruitFirst Pte Ltd (E.A. 13C6342)