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Customer Service Executive | Ref. JH

$ 2,000 - $ 2,000 / month

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Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value-Added Services (VASes), Re-contracting, etc.
Assist to billing query, resolve billing issues and perform billing adjustments if required.
Answer general customer service questions, explain multiple mobile product features, transfer customer’s request to other department to obtain specific information if required.
Document all actions provided to order taker via internal system.
Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and maintain constant update to these SOP if required.
Meet Customer Experience (CE) target set by management.
Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Perform duties as and when assigned by the Superior.



Salary Range: Up to $3,000

Contract Duration: 1 Year Contract

Working hours: Mon - Fri; 8:30 AM - 6:00 PM

Working location: Tanjong Pagar

EA License No: 05C3451
EA Personnel Reg No: R23113395
Ashley Soo Li Kim