Checking job availability...
Original
Simplified
a) Incident and Problem Management:
(i) Application Support
• Install other 3-party applications upon request
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
(ii) General Support
• Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
• Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks
• User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
(iii) Network Support
• Fault reporting: VPN, Internet Connection
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
• Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
• Ruckus Admin, reset Ruckus APs, adjust settings, etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
(iv) Cybersecurity Support
• Send Staff Advisory
• Create KnowBe4 User
• Daily Firewall Security Checks
• Daily Sign-In Checks
(v) 3CX Support
b) Asset Management:
• Asset Issuance, Loan Issuance, Track and maintain asset listings.
• To assist in stock-taking exercise, if required.
• Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
(i) Application Support
• Install other 3-party applications upon request
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.
(ii) General Support
• Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
• Printer Related Support: Install, Configure, Escalate to Vendor.
• Monthly Random Laptop Checks
• User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.
(iii) Network Support
• Fault reporting: VPN, Internet Connection
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
• Meraki Device Admin, device whitelisting, blacklisting, etc.
• Sophos Central Admin, Device and user group assignment, etc.
• Ruckus Admin, reset Ruckus APs, adjust settings, etc.
• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
(iv) Cybersecurity Support
• Send Staff Advisory
• Create KnowBe4 User
• Daily Firewall Security Checks
• Daily Sign-In Checks
(v) 3CX Support
b) Asset Management:
• Asset Issuance, Loan Issuance, Track and maintain asset listings.
• To assist in stock-taking exercise, if required.
• Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.