
Sales and Customer Experience Coordinator
$ 2,500 - $ 2,500 / month
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Handle previous Mouldgone / HealthyAir leads' inquiries and convert them to prospect
Upsell products or services and generate interest in offerings.
Evaluate customer problems or complaints and provide suitable solutions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Identify customer issues and offer personalized solutions in a timely manner
Report on customer feedback and identify recurring issues for improvement
Handle customer interactions on social media and third-party review sites, as needed.
Provide backup to current Hygiene Sales/CX Admin when necessary
Manage customer databases, complete call logs, and generate reports.
Identify trends and areas for improvement to enhance the overall customer experience.
Make outbound calls to customers to gather feedback and insights about their experiences.
Identify recurring issues or trends and escalate concerns to relevant teams.
Ad-hoc duties assigned by the Reporting as and when required
Requirements
Minimum 2 years of experience in customer service
Strong verbal and written communication skills
Proficient in using customer management software, databases, and basic office tools/computer skills
Strong tech-savviness with the ability to learn new tools and procedures
Strong attention to detail, accuracy, and organizational skills
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed
Upsell products or services and generate interest in offerings.
Evaluate customer problems or complaints and provide suitable solutions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Identify customer issues and offer personalized solutions in a timely manner
Report on customer feedback and identify recurring issues for improvement
Handle customer interactions on social media and third-party review sites, as needed.
Provide backup to current Hygiene Sales/CX Admin when necessary
Manage customer databases, complete call logs, and generate reports.
Identify trends and areas for improvement to enhance the overall customer experience.
Make outbound calls to customers to gather feedback and insights about their experiences.
Identify recurring issues or trends and escalate concerns to relevant teams.
Ad-hoc duties assigned by the Reporting as and when required
Requirements
Minimum 2 years of experience in customer service
Strong verbal and written communication skills
Proficient in using customer management software, databases, and basic office tools/computer skills
Strong tech-savviness with the ability to learn new tools and procedures
Strong attention to detail, accuracy, and organizational skills
Flexibility to work in shifts, including evenings, weekends, and holidays, as needed