Senior/Supervisor, Guest Relations and Events (HighHouse)
$ 3,300 - $ 3,300 / month
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Key Responsibilities
Respond promptly to new enquiries and follow up with clients to address any questions or concerns
Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests
Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules
Ensure guest satisfaction by addressing their needs and concerns throughout the event
Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders
Resolve any issues that arise during events quickly and effectively, or provide assistance as neede
Build and maintain strong relationships with guests to enhance their experience and encourage repeat business
Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met
Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed
Anticipate guests needs and the provision of flawless, profession and upscale guest service experience
Keep the line manager informed of all progress and developments related to events
Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience
Assist in menu printing as needed for events
Requirements
Work experience in Hospitality, Customer Service preferred
Possess excellent customer service skills with a positive attitude
Strong team player with a calm demeanor and conflict resolution skills
Keen to deliver memorable and meaningful experiences for our guests and the ability to work well under pressure
Experience in Catering and MICE related events – corporate events, weddings, or equivalent, with a strong network of vendors, industry partners, events companies etc. preferred
Highly organized with meticulous attention to details and ability to multitask with project management skills
Flexibility to work on weekends/PH/Shift hours
Respond promptly to new enquiries and follow up with clients to address any questions or concerns
Develop proposals that align with both the budgetary constraints of the venue and the preferences of the guests
Collaborate with the team to deliver events on time and within budget, even when faced with tight timelines or schedules
Ensure guest satisfaction by addressing their needs and concerns throughout the event
Issue accurate Event Orders and ensure their prompt distribution to relevant stakeholders
Resolve any issues that arise during events quickly and effectively, or provide assistance as neede
Build and maintain strong relationships with guests to enhance their experience and encourage repeat business
Conduct site visits as required to inspect ongoing arrangements and ensure that the needs of the guests and the event are being met
Assist the Guest Relations Team with basic duties if necessary, prioritizing event responsibilities as needed
Anticipate guests needs and the provision of flawless, profession and upscale guest service experience
Keep the line manager informed of all progress and developments related to events
Anticipate guests' needs and provide flawless, professional, and upscale service throughout their experience
Assist in menu printing as needed for events
Requirements
Work experience in Hospitality, Customer Service preferred
Possess excellent customer service skills with a positive attitude
Strong team player with a calm demeanor and conflict resolution skills
Keen to deliver memorable and meaningful experiences for our guests and the ability to work well under pressure
Experience in Catering and MICE related events – corporate events, weddings, or equivalent, with a strong network of vendors, industry partners, events companies etc. preferred
Highly organized with meticulous attention to details and ability to multitask with project management skills
Flexibility to work on weekends/PH/Shift hours