Service Administrator
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $3,500 per month
- Immediate start available
Overview
Reporting to the Regional Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP B1.
Duties and Responsibilities
Proactively planning preventative maintenance jobs
Scheduling of jobs and services with external customers
Service ticket creation and closure on SAP B1
Maintain Peak information systems to improve overall efficiency of dealing with customer support
Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
Monthly replenishment of service spare stock level for regional field service team
Working with Service Sales team to maintain confident stock level for P.M kits
Coordination with logistics for timely delivery of needed items
Raising invoice for chargeable jobs
Working with Finance for outstanding invoices
Active management of SEA service stock
Experience
Previous order entry experience
Knowledge of SAP B1 (advantageous)
Foundation skillset with Microsoft Office products
Skills and Qualifications
Teamwork – able to build relationships
High levels of attention to details
Timely follow-up
Self-motivation with the capacity to plan time effectively and prioritise
Superb communication skills – ability to communicate clearly
Resilience – remains effective in the face of pressure
Ability to multi-task while keeping focus to ensure tasks is completed
Measurement
Meeting Service Delivery metrics – OTIF and SLA
Timely creation and closure of job tickets
FSE job assignments
Stock Management
Adaptation of SAP B1