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Jobs or company...

Patient Services Associate

$ 2,300 - $ 2,500 / month
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Reporting to Team Lead of Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care services.

Responsibilities

Patients’ Referral

  • Upload and convert referrals from AIC into IHMS
  • Assign referrals to designated doctor
  • Email the acceptance to referring sources and record rejected referrals into the Hospice’s IHMS and AIC’s IRMS systems
  • Contact patients and/or their family members to inform on the referral to DPH and to provide information on charges

Patients’ Admission

  • Attend to pre-admissions processes of patients and patient admissions ensuring all documentations are complete and in order
  • Maintain and update patients’ in iHMS
  • Collect deposits from and issue official receipts upon admissions of patients who do not wish to complete means testing

Means-Testing/Social Support

  • Check means-test status of new patients and for existing means test results in the NMTS
  • Process means-testing documentation on patients who have requested for means-testing and follow up on incomplete documentation
  • Scan and upload means-test result onto IHMS and create data to input subsidy
  • Attend to enquiries on means-testing

Financial Counselling

  • Carry out financial counselling to patients and ensure documentations are complete
  • Check to ensure receipt of duly signed Medisave Authorisation Forms and update details into the system.

Others

  • Proficient in the use and navigation of up to multiple systems

(AIC,NMTS,VMS,iHMS,BC,NPHC,Excel)

  • Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
  • Attend to enquiries on billings, deposits and means testing
  • Attend to Homecare and Daycare admissions and discharges
  • Any other work assigned by the supervisor

Requirements :

  • Diploma/ Nitec in Service Skills/ GCE ‘O’ Level
  • Minimum 3 years’ working experience in healthcare industry
  • Attend to patients with good communication and interpersonal skills while upholding quality service standard
  • Proficient and comfortable in navigating computer systemsMature, dynamic and self-motivated with the ability to work with little supervision
  • Able to multi-task and work in a fast paced environment