Admin Executive (Family Service Centre)

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

• Professional Practices:
  • Deliver exceptional customer service by addressing inquiries in a timely, professional, and client-centric manner.
  • Handle sensitive, personal, and confidential information with utmost discretion, ensuring adherence to professional standards and organisational policies.
  • Conduct regular account reviews for organisation and sector systems, to reduce the risk of breaches by preventing unauthorised access to critical data and systems.
  • Ensure staff’s knowledge and compliance to Standard Operating Procedures (SOPs), data protection policies, workplace safety and health policies, and other organisational policies.
  • Administer and support change management initiatives to help employees adapt to organisational, divisional, and department changes smoothly and effectively.
• Data Management and Data Governance:
  • Collect, update, store, and maintain essential data in organisational and sector systems, ensuring the accuracy, completeness, and integrity of the data.
  • Support internal and external audits to assess compliance with established organisational and regulatory requirements.
  • Consolidate and deliver comprehensive reports for internal and external stakeholders, ensuring regulatory compliance.
• Programme and Events Support:
  • Provide administrative and logistical support, including minutes taking, food purchasing, venue setup, and any other tasks assigned, to ensure the smooth running of centre-based events and programmes.
• Administrative Support:
  • Oversee and provide administrative and operational support, including scheduling, minutes taking, facilities management, office supplies management, vendor coordination, and funds control, to ensure smooth centre operations.
  • Coordinate internal communications to ensure smooth collaboration across teams, and alignment with organisation and sector goals.
• Other Ad-Hoc Duties:
  • Support management and staff with administrative task as needed.

Requirements:

• Possess a Bachelor’s Degree.
• Preferably with 2-3 years of experience in an administrative role, preferably within the social service sector.
• Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Proactive and self-motivated with the ability to work independently and as part of a team.
• Organised and meticulous in generating and ensuring accuracy of reports.
• Service-oriented
• Tech savvy with advanced skills in Microsoft Office tools (e.g. Excel, Word, PowerPoint)