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Jobs or company...

Airbus Avionics Customer & Product Support Leader APAC

Salary undisclosed
Checking job availability...
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Job Description:

You will be reporting functionally to the Airbus Avionics & Simulation Customer Support & Services department (1YYRE) in Toulouse.

Airbus Avionics is a Chamber of Reference for Avionics Equipments which designs, develops, manufactures and supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all Airbus Aircraft Programs & on ATR.

With the objective to increase customers' proximity, Airbus Avionics has set up facilities in Singapore, offering regional Customer Support, spares and repair capabilities in APAC and China to all customers in the Asia-Pacific-China region from Singapore. You will be co-located with Airbus Customer Services Asia Pacific.

Job Responsibilities

Your role will be twofold:

The first one as an Avionics Product Leader, you will be accountable for one or several Product family to:

  • Be accountable for analyzing products behavior and monitor products reliability (for dedicated Customers and worldwide) and launch any related technical actions aiming to improve Airlines Operations and performances (redesign , retrofit, …) ;

  • Drive the technical relationship with Airlines, all over the World, on their Operations for the given Product family, following the reliability of the Product, improvement actions, support to technical queries…

  • Closely collaborate with colleagues from the 1YYRE team in Central, participating in regular meetings (Staff meeting, Operational status, Product Review Board...)

  • In close interaction with the Design office, Customer Services functions (1S, S) and your commercial counterpart in 1YYR, participate to multi-functional activities aiming to improve Products performances and Customers operations, for current and new Part Numbers;

The second one as a engineering support focal point for the Region, and as such you will notably:

  • Technically interface with Customers (Airlines/MROs...) and be accountable for ensuring them a high level of technical support and services.

  • Closely collaborate with colleagues from Airbus Avionics Customer Services commercial team and the Customer Order Desk having a collective objective to ensure Customers’ Satisfaction.

  • Support the preparation of customer visits (for dedicated strategic Customers);

  • Participate in some Airlines visits in collaboration with the Key Account Manager (KAM), physically or remotely in such visits on technical topics.

  • Interact regularly with our customers, partners and repair stations in APAC/China to bring your technical expertise.

  • Contribute to Transformation and Continuous improvement projects including Digitalization.

This is a great opportunity to have full visibility and understanding on design, manufacturing and customer support.

Secondary Responsibilities

  • Lead and provide training sessions on the products to Airlines for Product as needed

  • Contribute to Transformation and Continuous improvement projects including Digitalization.

  • Back up team members when they are on leave or unable to perform the tasks on top of the daily tasks and operations

  • Capitalize process into written procedure to secure the team knowledge

Others

  • Adhesion to Airbus level strategy and values

  • Frequent (daily/weekly) interface with internal (Airbus Avionics, FHS, Satair) and external stakeholders (Customers, Repair stations)

  • This role may involve regular business trips worldwide (especially APAC/China) and as such you must be able to travel accordingly. You will also have a strong link with headquarters and colleagues in France (Toulouse), which might require some working hours’ flexibility from time to time.

Job Requirements

Personal & Interpersonal Skills

  • Strong Customer focus

  • Ability to manage a wide scope of activities related to Contract & Suppliers management

  • Hyper autonomous

  • Team player with an open, proactive behavior

  • Eager to work in a dynamic and transverse environment

Professional skills

  • Engineering background

  • Bachelor's degree holder, with minimum 4 years experience

  • Mandatory Knowledge of Avionics Systems

  • Excellent written and oral communication skills

  • Capability to work in a multi-cultural environment

  • Language Skills: fluent French is a high plus in order to link with Central technical team

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Singapore Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.