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Job Summary
We are seeking a strategic and results-driven Ecommerce Manager to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing ecommerce operations, developing marketing strategies, improving user experience, and driving revenue growth. This role requires a strong understanding of ecommerce platforms, digital marketing, and customer behaviour.
Key Responsibilities:
1. Ecommerce Strategy & Management
o Develop and execute ecommerce strategies to increase online sales and customer
engagement.
o Manage the online store, ensuring optimal performance, security, and user experience.
o Oversee website merchandising, including product listings, descriptions, and
promotions.
o Coordinate with developers, designers, and content creators to enhance site
functionality and aesthetics.
o Optimizing internal workflows to increase efficiency, identifies roadblocks and
opportunities to grow e-commerce business.
2. Digital Marketing & SEO
o Implement and manage digital marketing campaigns, including SEO, PPC, email
marketing, and social media.
o Optimize website for search engines to increase organic traffic and visibility.
o Analyze customer data and market trends to refine marketing strategies.
o Work closely with enabler agencies to plan and implement online activities,
promotions to drive traffic and sales.
o Manage partners e.g. ecommerce enabler, digital marketing agency, and oversee
tendering, review agreements, negotiate fees, manage performance, resolve disputes,
customer inquiry management, content creation, pricing changes, store banner
management, promotional activities implementation and submission etc.
o Ensure sufficient time given to Design team to design advertising material and/or to
touch up the product visuals for own Social Media and /or E Commerce usage/posting.
o Prepare and oversee all e-store promotion copy writing and VMD request. Schedule
off-site advertisement and prepare copy writing.
o New brand expansion launch planning. Liaise and co-ordinate with HQ for new launch/ plan.
o Conducting market research and analysis. Stay up-to-date with industry trends and
competitive landscape to identify new opportunities and optimize performance.o Derive strategies and action plan to increase traffic, acquire new customers, increase
conversion rate to meet revenue and growth targets.
3. Customer Experience & Conversion Optimization
o Improve the online shopping experience to boost conversion rates and customer
satisfaction.
o Propose and execute new ideas to enhance the customer’s shopping experience and
engagement.
o Implement A/B testing, UX enhancements, and personalized recommendations.
o Manage customer service processes and feedback loops to improve engagement.
4. Inventory & Order Management
o Oversee stock levels and inventory planning to prevent shortages or overstocking.
o Work closely with supply chain teams to ensure timely order fulfilment.
o Monitor return rates and implement strategies to minimize losses.
o Work closely with the Brands team to ensure products arrive on time for campaign or
launches.
o Follow up with SCM team to consolidate stocks and assist in planning ECommerce
promotion booklet and ensure sufficient stocks for brand.com and business partners.
5. Performance Analysis & Reporting
o Track key performance metrics (KPIs) such as traffic, conversion rates, average order
value, and customer retention.
o Use analytics tools (Google Analytics, Shopify, Magento, etc.) to measure success and
optimize performance.
o Prepare reports and insights to guide decision-making and strategy adjustments.
Qualifications & Skills:
o Bachelor's Degree in areas of Information Technologies (E-Commerce), Business
Administration in E-Commerce, or equivalent graduate-level degree.
o Minimum of five (05) years of experience in ecommerce management, digital
marketing, or a similar role.
o Proficiency in ecommerce platforms such as Shopify, Magento, WooCommerce, or
BigCommerce.
o Experience with SEO, Google Ads, Facebook Ads, and email marketing automation.
o Strong analytical skills and familiarity with data tools like Google Analytics.
o Excellent communication, leadership, and problem-solving abilities.
o Strong time management skills with the ability to prioritize tasks effectively.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
• *We regret to inform that only shortlisted candidates would be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
We are seeking a strategic and results-driven Ecommerce Manager to oversee and optimize our online sales channels. The ideal candidate will be responsible for managing ecommerce operations, developing marketing strategies, improving user experience, and driving revenue growth. This role requires a strong understanding of ecommerce platforms, digital marketing, and customer behaviour.
Key Responsibilities:
1. Ecommerce Strategy & Management
o Develop and execute ecommerce strategies to increase online sales and customer
engagement.
o Manage the online store, ensuring optimal performance, security, and user experience.
o Oversee website merchandising, including product listings, descriptions, and
promotions.
o Coordinate with developers, designers, and content creators to enhance site
functionality and aesthetics.
o Optimizing internal workflows to increase efficiency, identifies roadblocks and
opportunities to grow e-commerce business.
2. Digital Marketing & SEO
o Implement and manage digital marketing campaigns, including SEO, PPC, email
marketing, and social media.
o Optimize website for search engines to increase organic traffic and visibility.
o Analyze customer data and market trends to refine marketing strategies.
o Work closely with enabler agencies to plan and implement online activities,
promotions to drive traffic and sales.
o Manage partners e.g. ecommerce enabler, digital marketing agency, and oversee
tendering, review agreements, negotiate fees, manage performance, resolve disputes,
customer inquiry management, content creation, pricing changes, store banner
management, promotional activities implementation and submission etc.
o Ensure sufficient time given to Design team to design advertising material and/or to
touch up the product visuals for own Social Media and /or E Commerce usage/posting.
o Prepare and oversee all e-store promotion copy writing and VMD request. Schedule
off-site advertisement and prepare copy writing.
o New brand expansion launch planning. Liaise and co-ordinate with HQ for new launch/ plan.
o Conducting market research and analysis. Stay up-to-date with industry trends and
competitive landscape to identify new opportunities and optimize performance.o Derive strategies and action plan to increase traffic, acquire new customers, increase
conversion rate to meet revenue and growth targets.
3. Customer Experience & Conversion Optimization
o Improve the online shopping experience to boost conversion rates and customer
satisfaction.
o Propose and execute new ideas to enhance the customer’s shopping experience and
engagement.
o Implement A/B testing, UX enhancements, and personalized recommendations.
o Manage customer service processes and feedback loops to improve engagement.
4. Inventory & Order Management
o Oversee stock levels and inventory planning to prevent shortages or overstocking.
o Work closely with supply chain teams to ensure timely order fulfilment.
o Monitor return rates and implement strategies to minimize losses.
o Work closely with the Brands team to ensure products arrive on time for campaign or
launches.
o Follow up with SCM team to consolidate stocks and assist in planning ECommerce
promotion booklet and ensure sufficient stocks for brand.com and business partners.
5. Performance Analysis & Reporting
o Track key performance metrics (KPIs) such as traffic, conversion rates, average order
value, and customer retention.
o Use analytics tools (Google Analytics, Shopify, Magento, etc.) to measure success and
optimize performance.
o Prepare reports and insights to guide decision-making and strategy adjustments.
Qualifications & Skills:
o Bachelor's Degree in areas of Information Technologies (E-Commerce), Business
Administration in E-Commerce, or equivalent graduate-level degree.
o Minimum of five (05) years of experience in ecommerce management, digital
marketing, or a similar role.
o Proficiency in ecommerce platforms such as Shopify, Magento, WooCommerce, or
BigCommerce.
o Experience with SEO, Google Ads, Facebook Ads, and email marketing automation.
o Strong analytical skills and familiarity with data tools like Google Analytics.
o Excellent communication, leadership, and problem-solving abilities.
o Strong time management skills with the ability to prioritize tasks effectively.
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
• *We regret to inform that only shortlisted candidates would be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)