Regional Account Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Regional Account Director

What this job involves:

Client Management

• In conjunction with the IFM - Head of Industrial and FSM, develop a strategic business plan for the account.
• Act as the point of contact for the delivery of facilities management services to client.
• Develop and maintain a detailed understanding of client’ business and the implications for Jones Lang LaSalle’s service delivery.
• Develop strong relationships with all key personnel in the client organisation.
• Liaise/engage with the respective cities local MT in implementing specific regional and local activities.

Regional Account Support

• Support regional IFM accounts by: Providing advice on local practises ; Assisting with performance management of staff.

Service Delivery

• Manage the delivery of the facilities management services to all Client facilities under Jones Lang LaSalle’s management.
• Ensure adherence to the contracted scope of works and manage the resourcing requirements in each city.
• Liaise regularly with client and the local MTs on facilities management issues.
• Develop an Account Plan for facilities management services.
• Implement regional Jones Lang LaSalle initiatives such as the Compliance Review, Regional Training programmes and other initiatives as appropriate.
• Drive Client specific regional initiatives.

• Manage the teams to ensure the maintenance and upkeep of the facilities.

Operations Management

• Develop and implement a mechanism to drive business improvement initiatives and innovations across accounts
• Ensure consistency in process and procedures across accounts
• Support and participate in the implementation of Engineering & Operations Services initiatives including :

• Risk Management
• Environmental Health and Safety
• Supply Chain Management
• Sustainability and Energy management
• Critical Environment Management
• Engineering and Operations
• Transition Management

Financial Management and Reporting

• Assist Client with the development of the property budgets and forecasts in accordance with Client’ financial timetable.
• Establish and maintain consistency in the monthly reporting in each cities.
• Prepare a regional monthly management report to the satisfaction of Client.
• Review and report against agreed KPIs, metrics and savings targets.
• Be responsible for the achievement and reporting of the Net Operating Revenue for the account.
• Identify organic growth opportunities and cross sales.
• Actively participate in the client Quarterly Business Review.

Human Resource Management

• Be responsible for the selection, recruitment, personal development and performance management of staff.
• Organise regular FM forums for networking and training purposes.
• Ensure staff attends in-country activities to promote inter-site communication and Jones Lang LaSalle culture.
• Work with HR to develop specific training and skills development programmes.
• Complete succession plan for direct reports and ensure succession plans are in place, where appropriate, for all staff.
• Conform with the Company Total Performance Management (TPM) programme.
• Complete Individual Performance Management Plan (IPMP) or Performance Plans as appropriate and as per agreed timeline.

To apply you will have:

• Extensive experience in facilities management and general management
• Strong leader with proven business acumen and experience of successfully managing an international business.
• Relevant Facilities / Property/Real Estate qualification
• Strong people management, diversity management and cultural relationship skills to attract and develop professional staff in line with the growth of the business
• Asia Pacific market experience, preferably China experience

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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