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  4. Click Websites.
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Jobs or company...

Trade Floor IT Support Engineer

$ 4,000 - $ 6,000 / month
Checking job availability...
Original
Simplified

Summary:

Candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.

• Floor-walking the Trade-floor

• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal

performance.

• Manage and execute endpoint migration projects, including planning, testing, and deployment.

• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.

• Maintain and update documentation related to trade floor systems and endpoint migrations.

• Ensure compliance with industry regulations and company policies.

• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.

• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.

• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.

• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.

• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via

SCCM/Software Centre/Intune

Requirements:

• Proven experience as a Trade Floor Engineer or in a similar role.

• Strong knowledge of trade floor operations and technologies.

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues

• Collaborate with other IT support teams to escalate and resolve more complex issues.

• Proficient in Windows operating systems.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work collaboratively in a fast-paced, high-pressure environment.

• Mandatory project management experience

• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and

processes within ITIL.

• Strong understanding and skills in SLA, KPI Management

• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.

• Highlight Risks, Issues and action logs with management and seek sign offs.

• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.

• Should have knowledge on MS Office and Microsoft project

• Taking ownership of issues through to resolution on all appropriate incidents & requests.

• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork

Summary:

Candidate will possess significant expertise in trade floor support, endpoint migration, and managing migration/upgrade projects.

Role-based responsibilities:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.

• Floor-walking the Trade-floor

• Assist Traders on the trade-floor during migration/upgrade

Key responsibilities:

• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal

performance.

• Manage and execute endpoint migration projects, including planning, testing, and deployment.

• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.

• Maintain and update documentation related to trade floor systems and endpoint migrations.

• Ensure compliance with industry regulations and company policies.

• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.

• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.

• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.

• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.

• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via

SCCM/Software Centre/Intune

Requirements:

• Proven experience as a Trade Floor Engineer or in a similar role.

• Strong knowledge of trade floor operations and technologies.

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues

• Collaborate with other IT support teams to escalate and resolve more complex issues.

• Proficient in Windows operating systems.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work collaboratively in a fast-paced, high-pressure environment.

• Mandatory project management experience

• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and

processes within ITIL.

• Strong understanding and skills in SLA, KPI Management

• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.

• Highlight Risks, Issues and action logs with management and seek sign offs.

• Work closely with Support teams and our Third Party Partners and manage service provided and relationships.

• Should have knowledge on MS Office and Microsoft project

• Taking ownership of issues through to resolution on all appropriate incidents & requests.

• This position requires the ability to work in a project-based environment, requiring flexibility and teamwork