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Information Technology Service Manager

$ 11,890 - $ 17,710 / month

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Job Description:

  • Responsible for information risk management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
  • Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; in optimizing landscape Total Cost of Ownership
  • Regularly interfaces with leaders
  • Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analysing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
  • Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business Critical landscapes
  • Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing the latest estimates per quarter. Works closely with the relevant teams to ensure prompt payment of invoices.
  • Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.
  • Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.

Requirements:

  • Years of Experience: 10+ years of corporate IT experience
  • Master Degree related to IT or equivalent
  • Proven experience in IT Service Management, at least 5 years’ experience in IT operations
  • Candidates with the following experience will have an advantage: experience in the electric mobility, retail or transportation sector.
  • Be adept in leading large natural teams including multiple third parties
  • Excellent oral and written presentation skills
  • A continuous improvement mindset to drive operations of the future
  • Proven customer focus and empathy
  • Ability to build strong collaborative partnerships with senior business stakeholders
  • Resilience, courage and the willingness to challenge and manage business expectations
  • Knowledge on EV and e-Mobility will be an added advantage
  • Knowledge on Cloud & Telecoms/connectivity will be an advantage

Job Description:

  • Responsible for information risk management and IT Controls compliance, as well as conformance to Health and Safety policies and legal and regulatory requirements
  • Responsible for the identification of systemic issues in IT Landscapes, driving structural improvements while balancing costs with business value; in optimizing landscape Total Cost of Ownership
  • Regularly interfaces with leaders
  • Responsible for Operational Readiness for new demand, changes and projects impacting the portfolio – including analysing and understanding business functional and non-functional requirements – and provides sign off, with Agreement to Deploy and Agreement to Operate as key milestones.
  • Ensure effective Major Incident (MI) management and swift service restoration (during Major Incidents) for Business Critical landscapes
  • Responsible for bottom-up budgeting of IT services, mapping top-down figures to existing services, and monitors spend against budget, seek adherence to the budget as planned, assist in developing the latest estimates per quarter. Works closely with the relevant teams to ensure prompt payment of invoices.
  • Management of contracts including developing the contract, technical evaluation, contracts performance evaluation & renewal/closure of contracts.
  • Ensuring adequate business controls are in place across the processes used in support of the site service delivery including controlling of the contract expenditure.

Requirements:

  • Years of Experience: 10+ years of corporate IT experience
  • Master Degree related to IT or equivalent
  • Proven experience in IT Service Management, at least 5 years’ experience in IT operations
  • Candidates with the following experience will have an advantage: experience in the electric mobility, retail or transportation sector.
  • Be adept in leading large natural teams including multiple third parties
  • Excellent oral and written presentation skills
  • A continuous improvement mindset to drive operations of the future
  • Proven customer focus and empathy
  • Ability to build strong collaborative partnerships with senior business stakeholders
  • Resilience, courage and the willingness to challenge and manage business expectations
  • Knowledge on EV and e-Mobility will be an added advantage
  • Knowledge on Cloud & Telecoms/connectivity will be an advantage