Customer Success Manager, Team Lead

Join Us in Making Progress Without Friction

It’s an exciting time to join Vistra. Our purpose is progress, and we believe our clients have the power to drive global change. We exist to remove the friction from the complexities of international business, enabling clients to achieve seamless and impactful growth. Progress happens when people work together, and we’re committed to creating a culture that supports this mission.

Position: Customer Success Manager, Team Lead

Business Unit: Vistra Global Solutions

Location: Singapore

Role Overview:

The Customer Success Manager, Team Lead is responsible for leading a team of Customer Success Managers, overseeing client onboarding, and ensuring a seamless transition to our digital . Reporting to the Head of Commercial, Platform, you will conduct training sessions, manage client data migration, foster long-term client relationships through proactive support, and collaborate with internal teams to enhance Platform capabilities based on client feedback.

Key Responsibilities:

• Team Management: Lead and mentor a team of customer success managers. This involves task delegation, performance evaluation, and professional development. Act as the primary point of contact for new clients, guiding them through the onboarding process, and ensuring a smooth transition to our digital platform.
• Conduct comprehensive training sessions for clients, helping them understand and leverage the full capabilities of our platform.
• Project manage the migration of client data onto our platform, coordinating with internal teams to ensure a seamless process.
• Develop and maintain strong, long-term relationships with clients, understanding their needs and providing tailored support.
• Proactively manage and address clients' questions and concerns, ensuring high levels of customer satisfaction.
• Collaborate with the Platform Product development team to communicate client feedback and influence future product enhancements.
• Keep clients informed about new features and updates, ensuring they are fully engaged and taking advantage of the platform's evolving capabilities.
• Monitor and report on the success of clients, identifying opportunities for growth and areas for improvement.

Key Requirements:

• 8+ years of experience in a customer success, account management, or similar client-facing role in a high growth technology or services company.
• Proven track record of successfully managing client relationships and projects, particularly in a SaaS or digital product environment.
• Strong project management skills, with the ability to oversee multiple client onboarding and migration projects simultaneously.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal stakeholders.
• Deep understanding of digital platforms and corporate services, with the ability to train and support clients effectively. Experience with Monday.com will be an advantage.
• A proactive and positive approach to problem-solving and customer service.
• Energy and enthusiasm to build a game changing technology solution for the industry.

Company Benefits:

We prioritize well-being and professional growth, offering flexible hybrid working arrangements, comprehensive medical and dental insurance, a wellness allowance, and competitive leave entitlements. With a commitment to continuous learning, we provide mentorship opportunities and support for professional memberships like CA and ACCA.

Join Us in Making Progress Without Friction

It’s an exciting time to join Vistra. Our purpose is progress, and we believe our clients have the power to drive global change. We exist to remove the friction from the complexities of international business, enabling clients to achieve seamless and impactful growth. Progress happens when people work together, and we’re committed to creating a culture that supports this mission.

Position: Customer Success Manager, Team Lead

Business Unit: Vistra Global Solutions

Location: Singapore

Role Overview:

The Customer Success Manager, Team Lead is responsible for leading a team of Customer Success Managers, overseeing client onboarding, and ensuring a seamless transition to our digital . Reporting to the Head of Commercial, Platform, you will conduct training sessions, manage client data migration, foster long-term client relationships through proactive support, and collaborate with internal teams to enhance Platform capabilities based on client feedback.

Key Responsibilities:

• Team Management: Lead and mentor a team of customer success managers. This involves task delegation, performance evaluation, and professional development. Act as the primary point of contact for new clients, guiding them through the onboarding process, and ensuring a smooth transition to our digital platform.
• Conduct comprehensive training sessions for clients, helping them understand and leverage the full capabilities of our platform.
• Project manage the migration of client data onto our platform, coordinating with internal teams to ensure a seamless process.
• Develop and maintain strong, long-term relationships with clients, understanding their needs and providing tailored support.
• Proactively manage and address clients' questions and concerns, ensuring high levels of customer satisfaction.
• Collaborate with the Platform Product development team to communicate client feedback and influence future product enhancements.
• Keep clients informed about new features and updates, ensuring they are fully engaged and taking advantage of the platform's evolving capabilities.
• Monitor and report on the success of clients, identifying opportunities for growth and areas for improvement.

Key Requirements:

• 8+ years of experience in a customer success, account management, or similar client-facing role in a high growth technology or services company.
• Proven track record of successfully managing client relationships and projects, particularly in a SaaS or digital product environment.
• Strong project management skills, with the ability to oversee multiple client onboarding and migration projects simultaneously.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal stakeholders.
• Deep understanding of digital platforms and corporate services, with the ability to train and support clients effectively. Experience with Monday.com will be an advantage.
• A proactive and positive approach to problem-solving and customer service.
• Energy and enthusiasm to build a game changing technology solution for the industry.

Company Benefits:

We prioritize well-being and professional growth, offering flexible hybrid working arrangements, comprehensive medical and dental insurance, a wellness allowance, and competitive leave entitlements. With a commitment to continuous learning, we provide mentorship opportunities and support for professional memberships like CA and ACCA.