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IT Support Analyst (L1 & L2)
$ 3,000 - $ 4,000 / month
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Responsibilities:
- Perform hands-on IT support, including software installation, upgrades, hardware setup, mobile device management, file backups, and application configuration.
- Take ownership of issues, driving them to resolution while escalating to specialised IT personnel when necessary.
- Provide Tier 2 technical support for client video and audio conferencing services.
- Lead and participate in improvements related to the on-site IT environment.
- Act as an advocate for the organisation's information security management system (ISMS) and assist customers in adhering to its framework.
- Test and validate fixes to ensure proper problem resolution, and conduct follow-up with customers post-resolution.
- Analyse trends and document resolutions to prevent future issues, while providing excellent customer service through phone and email communication.
- Support and maintain AV equipment for live events, act as a backup trainer, and provide expertise in online webinar tools and applications.
Qualifications:
- Mininally 2-3 years of experience in L1 & L2 support within a professional services environment.
- Microsoft MCP or equivalent certification will be beneficial.
- Proficient in computer hardware, Windows OS, and Microsoft Office.
- Experience with Service Desk frameworks and working in team-oriented environments.
If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg. Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified. Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023
Responsibilities:
- Perform hands-on IT support, including software installation, upgrades, hardware setup, mobile device management, file backups, and application configuration.
- Take ownership of issues, driving them to resolution while escalating to specialised IT personnel when necessary.
- Provide Tier 2 technical support for client video and audio conferencing services.
- Lead and participate in improvements related to the on-site IT environment.
- Act as an advocate for the organisation's information security management system (ISMS) and assist customers in adhering to its framework.
- Test and validate fixes to ensure proper problem resolution, and conduct follow-up with customers post-resolution.
- Analyse trends and document resolutions to prevent future issues, while providing excellent customer service through phone and email communication.
- Support and maintain AV equipment for live events, act as a backup trainer, and provide expertise in online webinar tools and applications.
Qualifications:
- Mininally 2-3 years of experience in L1 & L2 support within a professional services environment.
- Microsoft MCP or equivalent certification will be beneficial.
- Proficient in computer hardware, Windows OS, and Microsoft Office.
- Experience with Service Desk frameworks and working in team-oriented environments.
If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg. Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified. Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023