Operations Manager
What we ask of you:
BAU - Business Operations
- Support outsourcing and offshoring initiatives in the region
- Support global strategic projects in the region (1WF, Doc Gen, Bluprint 2 etc)
- Liaise with relevant business unit managers to ensure operations issues impacting the business is identified
- Support underwriting process reviews to identify areas of improvement and automation opportunities
Vendor Management
- Develop and maintain strong relationships with vendors
- Assist in negotiating contracts and agreements to ensure favourable terms to Markel
- Conduct vendor performance evaluations and provide feedback
- Ensure vendor is compliant with Markel’s policies, procedures and regulatory requirements
- Collaborate with internal stakeholders and international stakeholders to identify their needs and requirements
- Develop and implement vendor management strategies to drive cost savings and efficiency
- Manage vendor-related issues and resolve conflicts
Operations MI/Reporting
- Analyse data and metrics to identify trends and areas for improvement
- Tracking and monitoring of performance metrics in operations teams
- Analyse vendor performance data and provide insights for improvement
What you will bring to the role:
- Minimum 5+ years of experience in insurance operations and vendor management in Speciality Insurance
- A proven track record in leading operations projects and initiatives
- Experience in overseeing outsourced arrangements
- Data-driven approach and ability to analyse and interpret data
- Ability to communicate clearly to all levels in the organisation, with ability to influence stakeholders
- A hands-on approach, with high energy levels and self-motivated.
Our values:
We’re all about people:
- Empowering them, supporting them, and helping protect what matters most to them
- We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right
We win together:
- We work as a team, exchanging ideas, supporting each other, and respecting everyone’s opinion
- Because together we know we can achieve great things
We strive for better:
- We aspire to lead and win in all that we do
- Aiming for excellence, and finding a better way of doing things, is up to us all
We enjoy the everyday:
- We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door
We think further:
- We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees, and communities
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also supportive of candidates looking for flexible working patterns.
For application information please visit our .
What we ask of you:
BAU - Business Operations
- Support outsourcing and offshoring initiatives in the region
- Support global strategic projects in the region (1WF, Doc Gen, Bluprint 2 etc)
- Liaise with relevant business unit managers to ensure operations issues impacting the business is identified
- Support underwriting process reviews to identify areas of improvement and automation opportunities
Vendor Management
- Develop and maintain strong relationships with vendors
- Assist in negotiating contracts and agreements to ensure favourable terms to Markel
- Conduct vendor performance evaluations and provide feedback
- Ensure vendor is compliant with Markel’s policies, procedures and regulatory requirements
- Collaborate with internal stakeholders and international stakeholders to identify their needs and requirements
- Develop and implement vendor management strategies to drive cost savings and efficiency
- Manage vendor-related issues and resolve conflicts
Operations MI/Reporting
- Analyse data and metrics to identify trends and areas for improvement
- Tracking and monitoring of performance metrics in operations teams
- Analyse vendor performance data and provide insights for improvement
What you will bring to the role:
- Minimum 5+ years of experience in insurance operations and vendor management in Speciality Insurance
- A proven track record in leading operations projects and initiatives
- Experience in overseeing outsourced arrangements
- Data-driven approach and ability to analyse and interpret data
- Ability to communicate clearly to all levels in the organisation, with ability to influence stakeholders
- A hands-on approach, with high energy levels and self-motivated.
Our values:
We’re all about people:
- Empowering them, supporting them, and helping protect what matters most to them
- We put people first, and stay true to our word, because we believe in the power of relationships and doing what’s right
We win together:
- We work as a team, exchanging ideas, supporting each other, and respecting everyone’s opinion
- Because together we know we can achieve great things
We strive for better:
- We aspire to lead and win in all that we do
- Aiming for excellence, and finding a better way of doing things, is up to us all
We enjoy the everyday:
- We are dedicated to our work, but we always keep a sense of humor and leave our egos at the door
We think further:
- We are committed to building a legacy and making decisions that leave a lasting impact on our customers, partners, employees, and communities
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also supportive of candidates looking for flexible working patterns.
For application information please visit our .