Manager, Reliability Engineer (M365)

Full Time, onsite
KPMG
Singapore, Singapore

Salary undisclosed

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Job DescriptionWe invite highly motivated, dynamic professionals to join our growing ITS Global Team.KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech-enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.Reliability Engineer, Microsoft 365 and Identity Platform Specialist role is broad-reaching and technically demanding. The individual appointed into the role will have proven proficiency in a range of Microsoft 365 and Identiy Platform and detailed knowledge of complex organizational structures.The role involves:

Operational support for customer administrators, monitoring, and processes related to Microsoft 365 and Active Directory
Delivering high-quality operational services, maintaining and improving the operational state, interfacing with customers and support vendors, analyzing and reviewing existing processes and documentation
Close collaboration with operational staff in other disciplines and teams within and outside the One Platform organization, such as Project Management, Cloud Architecture, Security, and Product Management, to ensure a steady state, and seamless transition of new or modified services or improvement opportunities to the production environment.
Play a lead role in addressing operational issues, addressing ongoing issues, communicating with internal and customer leadership across country borders while representing the One Platform Operations organization.

The ideal candidate should possess:

Must demonstrate an expert level technical knowledge and experience managing enterprise level M365 and Identity technologies
Must have experience in administrative, incident response, and operational responsibilities
Solid understanding of information security access controls across multiple operating systems and on-premises and cloud directories
Knowledge in M365 automation technologies is an asset
Experience in a global operational IT function in a financial services institution is preferred
Creating, maintaining and reviewing operational guidelines, processes and procedures
Worked with service management tools such as ServiceNow for incident management processes
Bachelor's degree Computer Science, Information Technology
5+ years' experience with M365 and Identity technologies in an enterprise environment
ITIL Certification desired, but working ITIL experience with ServiceNow knowledge a big plus

#LI-AH1Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only. At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Operational support for customer administrators, monitoring, and processes related to Microsoft 365 and Active Directory
Delivering high-quality operational services, maintaining and improving the operational state, interfacing with customers and support vendors, analyzing and reviewing existing processes and documentation
Close collaboration with operational staff in other disciplines and teams within and outside the One Platform organization, such as Project Management, Cloud Architecture, Security, and Product Management, to ensure a steady state, and seamless transition of new or modified services or improvement opportunities to the production environment.
Play a lead role in addressing operational issues, addressing ongoing issues, communicating with internal and customer leadership across country borders while representing the One Platform Operations organization.

The ideal candidate should possess:

Must demonstrate an expert level technical knowledge and experience managing enterprise level M365 and Identity technologies
Must have experience in administrative, incident response, and operational responsibilities
Solid understanding of information security access controls across multiple operating systems and on-premises and cloud directories
Knowledge in M365 automation technologies is an asset
Experience in a global operational IT function in a financial services institution is preferred
Creating, maintaining and reviewing operational guidelines, processes and procedures
Worked with service management tools such as ServiceNow for incident management processes
Bachelor's degree Computer Science, Information Technology
5+ years' experience with M365 and Identity technologies in an enterprise environment
ITIL Certification desired, but working ITIL experience with ServiceNow knowledge a big plus

#LI-AH1⠀Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only. At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.