General Manager/Operations Manager
$ 5,000 - $ 8,500 / month
Checking job availability...
Original
Simplified
Key Responsibilities:
Operational Management:
- Oversee daily F&B operations, ensuring smooth execution of both front and back of house
- Implement and uphold standard operating procedures (SOPs) and service quality standards
- Ensure compliance with health, safety, and hygiene regulations
Staff Leadership & Development:
- Recruit, train, and mentor staff, fostering a positive work environment
- Monitor and approve staff schedules to ensure adequate coverage during peak hours, balancing operational needs and labour costs
- Conduct regular performance reviews, providing feedback and setting clear goals for team members
Financial Management:
- Prepare and manage budgets, monitor revenue and expenses, and provide P&L reports
- Identify cost-saving opportunities while maintaining service and product quality
- Oversee inventory management and liaise with suppliers for purchasing and contract negotiations
Customer Experience:
- Ensure high-quality food, beverage, and service standards to enhance guest satisfaction
- Handle customer feedback, resolving complaints promptly and professionally
- Collaborate with the culinary team to develop new menus and seasonal offerings
Business Development:
- Work closely with the marketing team to create and implement promotions, events, and loyalty programs
- Identify opportunities for growth, such as partnerships or new F&B concepts
- Stay updated on industry trends, competitor strategies, and customer preferences
Job Requirements:
Education & Experience:
- Diploma or degree in Hospitality Management, Business, or a related field
- Minimum of 5–7 years of experience in F&B operations, with at least 2–3 years in a managerial role
- Proven experience managing restaurants, bars, or multi-outlet establishments
Skills:
- Strong leadership and team management abilities
- Excellent communication, problem-solving, and conflict resolution skills
- Financial acumen, with experience handling budgets, forecasts, and P&L statements
- Proficient in POS systems and Microsoft Office
Personal Attributes:
- Passionate about hospitality and customer service
- Adaptable, hands-on, and solution-focused
- Detail-oriented with a strong sense of accountability
What We Offer:
- Competitive salary
- Career development opportunities
- A dynamic and supportive work environment
Key Responsibilities:
Operational Management:
- Oversee daily F&B operations, ensuring smooth execution of both front and back of house
- Implement and uphold standard operating procedures (SOPs) and service quality standards
- Ensure compliance with health, safety, and hygiene regulations
Staff Leadership & Development:
- Recruit, train, and mentor staff, fostering a positive work environment
- Monitor and approve staff schedules to ensure adequate coverage during peak hours, balancing operational needs and labour costs
- Conduct regular performance reviews, providing feedback and setting clear goals for team members
Financial Management:
- Prepare and manage budgets, monitor revenue and expenses, and provide P&L reports
- Identify cost-saving opportunities while maintaining service and product quality
- Oversee inventory management and liaise with suppliers for purchasing and contract negotiations
Customer Experience:
- Ensure high-quality food, beverage, and service standards to enhance guest satisfaction
- Handle customer feedback, resolving complaints promptly and professionally
- Collaborate with the culinary team to develop new menus and seasonal offerings
Business Development:
- Work closely with the marketing team to create and implement promotions, events, and loyalty programs
- Identify opportunities for growth, such as partnerships or new F&B concepts
- Stay updated on industry trends, competitor strategies, and customer preferences
Job Requirements:
Education & Experience:
- Diploma or degree in Hospitality Management, Business, or a related field
- Minimum of 5–7 years of experience in F&B operations, with at least 2–3 years in a managerial role
- Proven experience managing restaurants, bars, or multi-outlet establishments
Skills:
- Strong leadership and team management abilities
- Excellent communication, problem-solving, and conflict resolution skills
- Financial acumen, with experience handling budgets, forecasts, and P&L statements
- Proficient in POS systems and Microsoft Office
Personal Attributes:
- Passionate about hospitality and customer service
- Adaptable, hands-on, and solution-focused
- Detail-oriented with a strong sense of accountability
What We Offer:
- Competitive salary
- Career development opportunities
- A dynamic and supportive work environment