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Guest Relations Executive (Marguerite)

$ 2,800 - $ 3,500 / month

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· Perform front line service to all incoming calls and reservations for the restaurant.

· Providing first line of customer service to all guests

· Providing prompt response to all incoming enquiries and engage effectively with other teams in the restaurant.

· Maintain up-to-date information of events and activities so that guests will receive accurate and prompt information when requested

· Managing of all e-mail enquiries for restaurant’s events

· Handle first level guests’ complaints with calm professional and relay to the respective teams

· Proactive feedback collection and service recovery as and when needed.

· Follow up with guests to ensure request have been met to their satisfaction

· Any adhoc duties assigned by supervisor

· Perform front line service to all incoming calls and reservations for the restaurant.

· Providing first line of customer service to all guests

· Providing prompt response to all incoming enquiries and engage effectively with other teams in the restaurant.

· Maintain up-to-date information of events and activities so that guests will receive accurate and prompt information when requested

· Managing of all e-mail enquiries for restaurant’s events

· Handle first level guests’ complaints with calm professional and relay to the respective teams

· Proactive feedback collection and service recovery as and when needed.

· Follow up with guests to ensure request have been met to their satisfaction

· Any adhoc duties assigned by supervisor