Events & Reservation Manager (Marguerite & Hortus)

Full Time, onsite
J C TAPAS BAR PTE. LTD.
Central, Singapore

$ 3,000 - $ 4,500 / month

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Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

Housed within the Flower Dome at Gardens by the Bay. Hortus tempts with a host of sharing plates that celebrate the bright, fresh flavours of the Mediterranean. Vibrant salads, dips and home baked breads are perfect for grazing alongside heartier mains, tagines and rustic dishes straight off our wood fire grill. Housemade cakes, tarts and pastries entice through the day.

Events

Convert inquiries into successful/confirmed events
Execution of operational activities for various individual events
Able to articulate the venue professionally towards all potential guest
Handle incoming enquiries and update events management system
Perform site-inspections for potential clients
Attend or conduct event briefings on weekly basis
On-site event management
Pro-actively reach out for revenue opportunities within events sales for both private as well as corporate accounts
Attention to detail and propose different insights for returning customers
Handle events client database
Handle off-site catering
Any ad-hoc duties as per assigned by supervisors

Reservations

Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner..
Ensuring that all guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
Manage the day-to-day administrative operations of the reception. Update the managers of reservation forecast and for VIP bookings.
Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
Keen understanding of offerings within concepts of both restaurants.
Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner.
Updating menus on website and partner websites.
Perform other tasks or projects as assigned.

Job Requirements

Communication: Talk to guests, listening to their needs and presenting ideas and solutions to their requirements. Always thinking about how to create little moments for the guests. Customer service and interpersonal skills are required.
Calm under Pressure: Ability to remain calm during crisis and the pressure of high call/email volume.
Negotiation Skills: Need negotiation skills to work out the best way to plan the sitting arrangements for lunch/dinner service.
Problem-Solving Skills: Being able to quickly resolve issues.

Benefits

Competitive salary and benefits
Opportunities for professional growth and development
Employee discounts on food and beverages
A supportive and creative work environment
Staff meals provided for brunch and dinner
Comprehensive Medical & Dental Insurance Coverage
5 days work week (Work-Life Balance) + Good Career Progression

Events

Convert inquiries into successful/confirmed events
Execution of operational activities for various individual events
Able to articulate the venue professionally towards all potential guest
Handle incoming enquiries and update events management system
Perform site-inspections for potential clients
Attend or conduct event briefings on weekly basis
On-site event management
Pro-actively reach out for revenue opportunities within events sales for both private as well as corporate accounts
Attention to detail and propose different insights for returning customers
Handle events client database
Handle off-site catering
Any ad-hoc duties as per assigned by supervisors

Reservations

Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner..
Ensuring that all guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
Manage the day-to-day administrative operations of the reception. Update the managers of reservation forecast and for VIP bookings.
Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
Keen understanding of offerings within concepts of both restaurants.
Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner.
Updating menus on website and partner websites.
Perform other tasks or projects as assigned.

Job Requirements

Communication: Talk to guests, listening to their needs and presenting ideas and solutions to their requirements. Always thinking about how to create little moments for the guests. Customer service and interpersonal skills are required.
Calm under Pressure: Ability to remain calm during crisis and the pressure of high call/email volume.
Negotiation Skills: Need negotiation skills to work out the best way to plan the sitting arrangements for lunch/dinner service.
Problem-Solving Skills: Being able to quickly resolve issues.

Benefits

Competitive salary and benefits
Opportunities for professional growth and development
Employee discounts on food and beverages
A supportive and creative work environment
Staff meals provided for brunch and dinner
Comprehensive Medical & Dental Insurance Coverage
5 days work week (Work-Life Balance) + Good Career Progression