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Jobs or company...

Operations Executive/ Senior Operations Executive/ Operations Manager

$ 2,500 - $ 4,000 / month
Checking job availability...
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Nam Ho DMC Pte Ltd, popularly known as Nam Ho, is an established full-service Destination Management Company (DMC) headquartered in Singapore and two back offices in India with over 90 highly enthusiastic, energetic and customer centric multilingual professionals. Nam Ho DMC Pte Ltd is a sister concern of Nam Ho Travel Group which is a 68-year-old Singapore based reputed travel company.

Job Description: -

· Handling FIT/GIT movements on ground

· Optimize Transport movement/schedules on ground to maximise efficiency and smooth customer experiences

· Support Customers Hot Line Team, Reservation, Sales & Product Team, even after or before Singapore Office hours

· Liaising with Suppliers, In-house Drivers, Restaurants & Guides

· On Ground coordination such as meeting Guests, TLs, Airport/Cruise arrival, etc.

· Responsible for answering feedback and complaints

· Responsible for overall customer service improvement and feedback

· Able to do quotation as and when necessary

· Any Adhoc Job assigned by Management

Requirements :-

  • At least 2 – 4 Years of customer service experience in Travel or travel related services
  • Good rapport and knowledge of Attractions, Hotels, restaurants and route.
  • Quick in thinking and able to solve issues on ground in the most amicable way
  • Reachable via WhatsApp or voice calls even in PH and Sunday
  • Able to maintain professionalism in dealing with Customers, Suppliers and Team members
  • Ability to handle multiple priorities simultaneously
  • Good Team Player and service oriented
  • Good command of English and Hindi

Nam Ho DMC Pte Ltd, popularly known as Nam Ho, is an established full-service Destination Management Company (DMC) headquartered in Singapore and two back offices in India with over 90 highly enthusiastic, energetic and customer centric multilingual professionals. Nam Ho DMC Pte Ltd is a sister concern of Nam Ho Travel Group which is a 68-year-old Singapore based reputed travel company.

Job Description: -

· Handling FIT/GIT movements on ground

· Optimize Transport movement/schedules on ground to maximise efficiency and smooth customer experiences

· Support Customers Hot Line Team, Reservation, Sales & Product Team, even after or before Singapore Office hours

· Liaising with Suppliers, In-house Drivers, Restaurants & Guides

· On Ground coordination such as meeting Guests, TLs, Airport/Cruise arrival, etc.

· Responsible for answering feedback and complaints

· Responsible for overall customer service improvement and feedback

· Able to do quotation as and when necessary

· Any Adhoc Job assigned by Management

Requirements :-

  • At least 2 – 4 Years of customer service experience in Travel or travel related services
  • Good rapport and knowledge of Attractions, Hotels, restaurants and route.
  • Quick in thinking and able to solve issues on ground in the most amicable way
  • Reachable via WhatsApp or voice calls even in PH and Sunday
  • Able to maintain professionalism in dealing with Customers, Suppliers and Team members
  • Ability to handle multiple priorities simultaneously
  • Good Team Player and service oriented
  • Good command of English and Hindi