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Jobs or company...

Engineer, Customer Support Services (1-Net)

Salary undisclosed
Checking job availability...
Original
Simplified
Job Description:
  • To perform 24x7 rotating shift duty for NOC and Network Operations.
  • Provide timely response, escalation and resolution to all incidents, outages and performance alerts
  • Changing of backup tapes based on predetermined schedule
  • Preparation and compilation of team and customer weekly and monthly reports
  • Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
  • Inventory Management for physical network infrastructure, x-connect.
  • Provide remote hands service and onsite support to internal and customers
  • Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
  • Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
  • Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
  • Responsive to troubleshoot and solve L1 Data Center and customer network issues
  • Recommend suitable and relevant network solutions to solve customers' issues
  • Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
  • Report to Telco Helpdesk for suspected circuit problem.
  • Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
  • To assist on planning and renewing on network infrastructure projects and operations
  • Review and continuously improve SOP for supporting network operation
  • Maintain concise and up-to-date network documentation including:
  • Network inventories, processes, policies and procedures
  • Collect and manage the statistics collection and application from the network systems
  • Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports
Qualifications:
  • Minimum Diploma or equivalent qualification in IT related field of study
  • Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
  • Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration.
  • Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
  • Professional certification in ITIL, Operating Systems and Networking is an advantage
  • Working experience in service provider networks and Data Center is an advantage
  • Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF.
  • Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
  • Pro-active in anticipating and resolving issues in the work environment
  • Customer service acumen and possess a strong sense of urgency
  • Strong sense of responsibilities and accountability in the work performance
  • Rotating shift duty
  • Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands
About Us:1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
Job Description:
  • To perform 24x7 rotating shift duty for NOC and Network Operations.
  • Provide timely response, escalation and resolution to all incidents, outages and performance alerts
  • Changing of backup tapes based on predetermined schedule
  • Preparation and compilation of team and customer weekly and monthly reports
  • Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
  • Inventory Management for physical network infrastructure, x-connect.
  • Provide remote hands service and onsite support to internal and customers
  • Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service
  • Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
  • Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
  • Responsive to troubleshoot and solve L1 Data Center and customer network issues
  • Recommend suitable and relevant network solutions to solve customers' issues
  • Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
  • Report to Telco Helpdesk for suspected circuit problem.
  • Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc
  • To assist on planning and renewing on network infrastructure projects and operations
  • Review and continuously improve SOP for supporting network operation
  • Maintain concise and up-to-date network documentation including:
  • Network inventories, processes, policies and procedures
  • Collect and manage the statistics collection and application from the network systems
  • Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports
Qualifications:
  • Minimum Diploma or equivalent qualification in IT related field of study
  • Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields
  • Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration.
  • Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred
  • Professional certification in ITIL, Operating Systems and Networking is an advantage
  • Working experience in service provider networks and Data Center is an advantage
  • Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF.
  • Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support
  • Pro-active in anticipating and resolving issues in the work environment
  • Customer service acumen and possess a strong sense of urgency
  • Strong sense of responsibilities and accountability in the work performance
  • Rotating shift duty
  • Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands
About Us:1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.