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Security Monitoring Agent

Salary undisclosed

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Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Monitoring Duties:

1. Monitor and operate security systems and equipment within a centralised monitoring centre.

2. Monitor, Respond, Facilitate & Close out alarm signals transmitted from all security devices throughout all remote locations.

3. Recognise trends in incoming alerts and filter false alarms.

4. Maintain detailed records of all incidents, actions taken, and communications facilitated.

5. Escalate incident alarms etc to the emergency response teams and network services to ensure prompt and effective response to incidents.

6. Conduct regular checks of equipment functionality and report any malfunctions or technical issues for immediate resolution.

7. Adhere to strict confidentiality and data protection guidelines to maintain the integrity of sensitive information.

8. Work in shifts, including nights, weekends, and holidays, to ensure 24/7 monitoring coverage.

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.