Application and Cloud Support Engineer

This role involves 60-70% application support and 30-40% cloud and infrastructure support, ensuring the stability and performance of critical business applications and systems.

Requirements:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent hands-on experience in a technical role.

Technical Expertise:

• Strong problem-solving skills with a proactive approach to troubleshooting and issue resolution using available resources.
• Proven experience in application support, including maintaining and troubleshooting complex applications for critical business functions.
• Hands-on experience with at least three of the following technologies:
• Windows Server
• Active Directory
• System Center Suite
• CIFS file systems
• Storage arrays (NetApp, Pure Storage)
• Citrix
• VMware ESX server and/or Ubuntu (preferred)
• Cloud & Automation:
• Experience working with Azure IaaS, PaaS, and SaaS services.
• Basic knowledge of automation tools such as Azure Function Apps, Runbooks, and ServiceNow.
• Networking & Systems Integration:
• Solid understanding of networking and distributed computing concepts, including client/server applications and network routing principles.
• Ability to identify patterns in technical issues and effectively communicate them to engineering teams for scalable, long-term solutions.
• Hands-on experience in scripting for systems integration and management using PowerShell, JavaScript, or Python.
• Monitoring & Security:
• Experience with various monitoring methodologies, including WMI, SSH, SNMP, agent-based monitoring, and push/pull concepts.
• Ability to work with external vendors (Microsoft, AT&T, Cisco) on technical escalations and issue resolution.

Preferred Qualifications:

• Linux systems administration experience, including authentication methods, network configuration, recovery shell, Docker, and package management (YUM, APT).
• Knowledge of Splunk, Tidal, and MoveIT.
• Basic understanding of SQL.
• Experience managing blade and rack server hardware.
• Strong familiarity with CIFS, NFS, TCP/IP, LDAP, SSH, DNS, SMTP, load balancing, and troubleshooting.
• Azure AZ-104 certification or higher.

This role is ideal for a self-motivated, detail-oriented individual who enjoys working in a fast-paced environment while supporting both business applications and infrastructure.

This role involves 60-70% application support and 30-40% cloud and infrastructure support, ensuring the stability and performance of critical business applications and systems.

Requirements:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent hands-on experience in a technical role.

Technical Expertise:

• Strong problem-solving skills with a proactive approach to troubleshooting and issue resolution using available resources.
• Proven experience in application support, including maintaining and troubleshooting complex applications for critical business functions.
• Hands-on experience with at least three of the following technologies:
• Windows Server
• Active Directory
• System Center Suite
• CIFS file systems
• Storage arrays (NetApp, Pure Storage)
• Citrix
• VMware ESX server and/or Ubuntu (preferred)
• Cloud & Automation:
• Experience working with Azure IaaS, PaaS, and SaaS services.
• Basic knowledge of automation tools such as Azure Function Apps, Runbooks, and ServiceNow.
• Networking & Systems Integration:
• Solid understanding of networking and distributed computing concepts, including client/server applications and network routing principles.
• Ability to identify patterns in technical issues and effectively communicate them to engineering teams for scalable, long-term solutions.
• Hands-on experience in scripting for systems integration and management using PowerShell, JavaScript, or Python.
• Monitoring & Security:
• Experience with various monitoring methodologies, including WMI, SSH, SNMP, agent-based monitoring, and push/pull concepts.
• Ability to work with external vendors (Microsoft, AT&T, Cisco) on technical escalations and issue resolution.

Preferred Qualifications:

• Linux systems administration experience, including authentication methods, network configuration, recovery shell, Docker, and package management (YUM, APT).
• Knowledge of Splunk, Tidal, and MoveIT.
• Basic understanding of SQL.
• Experience managing blade and rack server hardware.
• Strong familiarity with CIFS, NFS, TCP/IP, LDAP, SSH, DNS, SMTP, load balancing, and troubleshooting.
• Azure AZ-104 certification or higher.

This role is ideal for a self-motivated, detail-oriented individual who enjoys working in a fast-paced environment while supporting both business applications and infrastructure.