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Customer Service Executive
Responsibilities:
Making & receiving customer inquiry calls
Handling customer complaints
Collecting & analysing customer feedback
Responding to customer reviews
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
Data analytics for software & product accuracy
Back-end QC check for new vehicle installation project
Observe & monitor for server performance
Arrange CCTV installation or maintenance booking with the customer
Additional Information:
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Time-management skills
Ability to find positivity in any situation
Diploma /Degree education background can also apply
Mon to Fri 9am - 6pm
Responsibilities:
● Making & receiving customer inquiry calls
● Handling customer complaints
● Collecting & analysing customer feedback
● Responding to customer reviews
● Support software training & software installation with customer
● Intervention driver fatigue cases for commercial bus & SME companies
● Assist in the retrieval of camera footage for customers
● Prepare usage report for sales team for grants claim
● Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
● Data analytics for software & product accuracy
● Back-end QC check for new vehicle installation project
● Observe & monitor for server performance
● Arrange CCTV installation or maintenance booking with the customer
Additional Information:
● Interpersonal and customer service skills
● Analytical and problem-solving skills
● Multitasking and organizational skills
● Ability to answer a high volume of calls and/or emails daily
● Ability to share work among the customer service team
● Attentiveness and patience
● Time-management skills
● Ability to find positivity in any situation
● Diploma /Degree education background can also apply
Mon to Fri 9am - 6pm