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Customer Service Executive

$ 2,200 - $ 2,400 / month

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Responsibilities:

Making & receiving customer inquiry calls

Handling customer complaints

Collecting & analysing customer feedback

Responding to customer reviews

Support software training & software installation with customer

Intervention driver fatigue cases for commercial bus & SME companies

Assist in the retrieval of camera footage for customers

Prepare usage report for sales team for grants claim

Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

Data analytics for software & product accuracy

Back-end QC check for new vehicle installation project

Observe & monitor for server performance

Arrange CCTV installation or maintenance booking with the customer

Additional Information:

Interpersonal and customer service skills

Analytical and problem-solving skills

Multitasking and organizational skills

Ability to answer a high volume of calls and/or emails daily

Ability to share work among the customer service team

Attentiveness and patience

Time-management skills

Ability to find positivity in any situation

Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm