Commercial Support/Inside Sales Executive (Tech)

The incumbent will be responsible for delivering optimal support to all stakeholders in particularly to the Commercial team in the internal sales process from quote to delivering.

Job Description :

• Be a key internal liaison with the cross departments which include but not limited to Presales, Finance, Technology and Operations to support the sales life cycle
• Responsible for managing all commercial related activities include but not limited to processing of sales orders, quotations, credit notes, manual billing, procurement of relevant products & services, coordinating with provisioning team on orders fulfilment as well as upkeep filing & records.
• Efficiently and effectively process routine transactions in accordance to the Company guidelines / standards and strive to execute tasks and assignments accurately (error free processing). You should be accountable for delivering quality output to all stakeholders.
• Responsible to provide post-sales and general admin support to ensure high quality of service provided in order processing, sales and project registration as well other administrative tasks.
• Responsible for generating and submission of all work-related reports, perform good analysis and revenue forecast as required by the Company.
• Play an active role to assist Commercial Team Members to ensure that orders can be effectively and efficiently provisioned and deployed.
• Required to communicate effectively and build a strong relationship with internal stakeholders to facilitate efficient delivery of post-sales services to customers. Expected to provide excellent customer services to all stakeholders.
• Perform routine internal/external customer care activities which include but not limited to office reception, answering phone and directing calls.
• Perform any other job-related duties as assigned by the supervisor.

Job Requirements:

• Recognized diploma in related fields (Commerce, ICT, Computer Engineering or any other equivalent qualification).
• Preferably with at least 2 years relevant experience in Customer Service/Sales from related industries (Data Centers)
• Meticulous, self-driven, a team player with high degree of initiative and able to work independently.
• Good analytical and problem-solving skills.
• Highly collaborative professional with proven experience working cooperatively in a team environment with the ability to build collaborative relationships across all levels.
• Computer literacy.
• Comfortable with ambiguity and able to adapt to rapid change work environment.
• Able to multi-task and well-organized personnel
• An effective communicator with good interpersonal skills, you possess the gravitas to influence and communicate well with all stakeholders.
• Teamwork and Cross Functional Collaboration.

John Koh

Quess Selection & Services

EA Licence Number: 23C2060

Registration ID is R1110099

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience, and skills) will be used solely to evaluate your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

The incumbent will be responsible for delivering optimal support to all stakeholders in particularly to the Commercial team in the internal sales process from quote to delivering.

Job Description :

• Be a key internal liaison with the cross departments which include but not limited to Presales, Finance, Technology and Operations to support the sales life cycle
• Responsible for managing all commercial related activities include but not limited to processing of sales orders, quotations, credit notes, manual billing, procurement of relevant products & services, coordinating with provisioning team on orders fulfilment as well as upkeep filing & records.
• Efficiently and effectively process routine transactions in accordance to the Company guidelines / standards and strive to execute tasks and assignments accurately (error free processing). You should be accountable for delivering quality output to all stakeholders.
• Responsible to provide post-sales and general admin support to ensure high quality of service provided in order processing, sales and project registration as well other administrative tasks.
• Responsible for generating and submission of all work-related reports, perform good analysis and revenue forecast as required by the Company.
• Play an active role to assist Commercial Team Members to ensure that orders can be effectively and efficiently provisioned and deployed.
• Required to communicate effectively and build a strong relationship with internal stakeholders to facilitate efficient delivery of post-sales services to customers. Expected to provide excellent customer services to all stakeholders.
• Perform routine internal/external customer care activities which include but not limited to office reception, answering phone and directing calls.
• Perform any other job-related duties as assigned by the supervisor.

Job Requirements:

• Recognized diploma in related fields (Commerce, ICT, Computer Engineering or any other equivalent qualification).
• Preferably with at least 2 years relevant experience in Customer Service/Sales from related industries (Data Centers)
• Meticulous, self-driven, a team player with high degree of initiative and able to work independently.
• Good analytical and problem-solving skills.
• Highly collaborative professional with proven experience working cooperatively in a team environment with the ability to build collaborative relationships across all levels.
• Computer literacy.
• Comfortable with ambiguity and able to adapt to rapid change work environment.
• Able to multi-task and well-organized personnel
• An effective communicator with good interpersonal skills, you possess the gravitas to influence and communicate well with all stakeholders.
• Teamwork and Cross Functional Collaboration.

John Koh

Quess Selection & Services

EA Licence Number: 23C2060

Registration ID is R1110099

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience, and skills) will be used solely to evaluate your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)