Program Manager, HVAC

What you will do:

The Program Manager provides oversight and responsibility for management of the portfolio of HVAC line of business for enterprise accounts.

This person is responsible for providing regular business communications, both internally and externally to Enterprise Account Managers and other appropriate stakeholders on all aspects of planning, scheduling, organizing, directing and controlling the program.

The program Manager actively develops and manages project schedules and prepares project status reports; works to ensure plans adhere to product requirements and schedules

The Program Manager provides a single point of contact to clients for resolution of operational issues, and performs periodic program reviews, making recommendations for improvement and marshalling the resources from different JCI Teams for implementation of those recommendations.

This position is virtual, some travel (10% to 25%) may be required.

How you will do it:

• Facilitate communication with the client and Johnson Controls internal stakeholders. Regularly engage the client to maintain current business/operation cadence and other systems deployed by JCI.
• Work with Account Managers to manage customer’s perceptions, needs, challenges and potential business opportunities.
• Understand the client program objectives and alignment of operational support activities to meet those objectives.
• Establish Program standards, policies and processes and ensure proper program alignment with all individual contracts.
• Ensure the consistency among multiple projects in accordance with customer’s defined quality, design and engineering and project control standards and communication implementation
• Coordinate the RCA process if required and monitor the corrective and preventive action and other continuous improvement implementation
• Take ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
• Monitor and provide oversight of HVAC and other system Installation portfolio. Regularly compiles and communicates information related to critical activities, resources and timelines, including but not limited to
• Operational delivery and Schedule control
• Establish the team meeting cadence and monitors attendance to assure the correct team members are present at each meeting
• Coordinate Factory witness testing
• Oversee Equipment shipment and delivery coordination
• Manage risks and keep stakeholders informed of the progress
• Coordinate all aspects of delivery of a construction project utilizing field and factory resources Provides team information needed to perform tasks.
• Lead project managers for small markets and agent markets that do not have proper resources
• Aftercare & Warranty support
• Product enhancements
• PSA management
• Train and coach team members
• Act as the central communication point for the team to ensure that each team member is aware of their deliverables and timing commitments at all times
• Co-drive JCI’s Quality Reporting efforts as a component of Customer Satisfaction on assigned accounts
• Report overall Program Health using executive-level dashboard
• Work with the Enterprise Account Manager, facilitating regular performance reviews with all key stakeholders.
• Advocate Safety Compliance: Ensure that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date.
• Facilitate all workplace accident investigations occurred under assigned accounts as required by the company's EH&S policy. Identify safety issues and hazards and notify the corporate safety officer of conditions that require corrective action.
• Take lead in planning, directing, and monitoring all program activities, including technical performance and financial profitability under the terms and conditions of the contractual specifications and requirements to ensure optimum profit and customer satisfaction.
• Ensure contractual and corporate compliance of work performed.
• Provide leadership to identify training needs and direct multi-disciplined technical and administrative personnel to resolve engineering, administrative and field issues occurring.
• Serving as the primary customer interface to effectively communicate and ensure customer satisfaction.
• Negotiate with customers to obtain additional business and identifying and pursuing new opportunities for contract revenue growth.
• Manage/direct proposal efforts for program growth or new opportunities.
• Lead work teams in a continuous improvement environment with quality tools, behaviors and practices.
• Conduct Post Implementation Review to record the lessons learnt and share within organization
• Perform other duties as assigned.

What we look for:

• Bachelor’s Degree in Engineering or equivalent
• Minimum 5 years of direct experience in HVAC Installation or service.
• Five (5) years working experience in managing the project and service operation in managerial capacity
• Leadership experience and/or program administration.
• Proven team leader capabilities and supervision experience in dealing with large Installation contracts.
• Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong problem-solving skills.
• Ability to influence customers.
• Sound conflict management and critical thinking skills
• Ability to read, comprehend and negotiate terms for standard Installation contracts.
• Requires good interpersonal skills, along with effective writing, speaking and presentation skills.
• Strong attention to detail
• Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration and effective interaction with customer/company management.
• Proven achievement/ track record of Project/Program Management process and tools. PMP Certification is preferred
• Proficient with MS Office and MS Project, Visio etc.
• Multi-language proficiency is preferred
• Travel may be required in support of program (10% - 25%).

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

The Program Manager provides oversight and responsibility for management of the portfolio of HVAC line of business for enterprise accounts.

This person is responsible for providing regular business communications, both internally and externally to Enterprise Account Managers and other appropriate stakeholders on all aspects of planning, scheduling, organizing, directing and controlling the program.

The program Manager actively develops and manages project schedules and prepares project status reports; works to ensure plans adhere to product requirements and schedules

The Program Manager provides a single point of contact to clients for resolution of operational issues, and performs periodic program reviews, making recommendations for improvement and marshalling the resources from different JCI Teams for implementation of those recommendations.

This position is virtual, some travel (10% to 25%) may be required.

How you will do it:

• Facilitate communication with the client and Johnson Controls internal stakeholders. Regularly engage the client to maintain current business/operation cadence and other systems deployed by JCI.
• Work with Account Managers to manage customer’s perceptions, needs, challenges and potential business opportunities.
• Understand the client program objectives and alignment of operational support activities to meet those objectives.
• Establish Program standards, policies and processes and ensure proper program alignment with all individual contracts.
• Ensure the consistency among multiple projects in accordance with customer’s defined quality, design and engineering and project control standards and communication implementation
• Coordinate the RCA process if required and monitor the corrective and preventive action and other continuous improvement implementation
• Take ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
• Monitor and provide oversight of HVAC and other system Installation portfolio. Regularly compiles and communicates information related to critical activities, resources and timelines, including but not limited to
• Operational delivery and Schedule control
• Establish the team meeting cadence and monitors attendance to assure the correct team members are present at each meeting
• Coordinate Factory witness testing
• Oversee Equipment shipment and delivery coordination
• Manage risks and keep stakeholders informed of the progress
• Coordinate all aspects of delivery of a construction project utilizing field and factory resources Provides team information needed to perform tasks.
• Lead project managers for small markets and agent markets that do not have proper resources
• Aftercare & Warranty support
• Product enhancements
• PSA management
• Train and coach team members
• Act as the central communication point for the team to ensure that each team member is aware of their deliverables and timing commitments at all times
• Co-drive JCI’s Quality Reporting efforts as a component of Customer Satisfaction on assigned accounts
• Report overall Program Health using executive-level dashboard
• Work with the Enterprise Account Manager, facilitating regular performance reviews with all key stakeholders.
• Advocate Safety Compliance: Ensure that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date.
• Facilitate all workplace accident investigations occurred under assigned accounts as required by the company's EH&S policy. Identify safety issues and hazards and notify the corporate safety officer of conditions that require corrective action.
• Take lead in planning, directing, and monitoring all program activities, including technical performance and financial profitability under the terms and conditions of the contractual specifications and requirements to ensure optimum profit and customer satisfaction.
• Ensure contractual and corporate compliance of work performed.
• Provide leadership to identify training needs and direct multi-disciplined technical and administrative personnel to resolve engineering, administrative and field issues occurring.
• Serving as the primary customer interface to effectively communicate and ensure customer satisfaction.
• Negotiate with customers to obtain additional business and identifying and pursuing new opportunities for contract revenue growth.
• Manage/direct proposal efforts for program growth or new opportunities.
• Lead work teams in a continuous improvement environment with quality tools, behaviors and practices.
• Conduct Post Implementation Review to record the lessons learnt and share within organization
• Perform other duties as assigned.

What we look for:

• Bachelor’s Degree in Engineering or equivalent
• Minimum 5 years of direct experience in HVAC Installation or service.
• Five (5) years working experience in managing the project and service operation in managerial capacity
• Leadership experience and/or program administration.
• Proven team leader capabilities and supervision experience in dealing with large Installation contracts.
• Must possess strong skills in presentations, reporting, and effective writing; risk management/decision making skills; and strong problem-solving skills.
• Ability to influence customers.
• Sound conflict management and critical thinking skills
• Ability to read, comprehend and negotiate terms for standard Installation contracts.
• Requires good interpersonal skills, along with effective writing, speaking and presentation skills.
• Strong attention to detail
• Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, branch administration and effective interaction with customer/company management.
• Proven achievement/ track record of Project/Program Management process and tools. PMP Certification is preferred
• Proficient with MS Office and MS Project, Visio etc.
• Multi-language proficiency is preferred
• Travel may be required in support of program (10% - 25%).

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy