Information Technology Support Analyst

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

GENERAL SUMMARY

Based in Starr Singapore office, this position is responsible for the smooth running of backend systems and enrich end user experiences.

DUTIES AND RESPONSIBILITIES

• (40%) End User Support – Provide the Level 1 technology support to end user via email or phone before escalations. This may involve the general setup of IT equipment such as laptop, dockings and monitors.
• (30%) Technology Projects - Coordinates with vendors for hardware, software installations and upgrades to ensure technology service professionally delivers in accordance with company policy.
• (20%) Strategic Procurement – Coordinates with vendors and assist internal team in the procurement process.
• (10%) Production Support – With the support from global technology group, coordinates the troubleshooting to isolate and diagnose common system problems.

QUALIFICATIONS

Job Specifications:

• Ability to take ownership of and manage issues to resolution.
• Able to work independently, good analytical, teamwork and organizational skill.

Education:

• Minimum polytechnic diploma holder in Computer Science or equivalent practical experience.

Experience:

• 1-3 years of end user support experience related to hardware or software implementation.
• Experience in Microsoft 365, Teams and SQL statements.
• General knowledge in CISCO Switches, Microsoft Active Directory, Microsoft Intune and CITRIX.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Interested parties please apply with full resume (with availability, current/last & expected salary).

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

GENERAL SUMMARY

Based in Starr Singapore office, this position is responsible for the smooth running of backend systems and enrich end user experiences.

DUTIES AND RESPONSIBILITIES

• (40%) End User Support – Provide the Level 1 technology support to end user via email or phone before escalations. This may involve the general setup of IT equipment such as laptop, dockings and monitors.
• (30%) Technology Projects - Coordinates with vendors for hardware, software installations and upgrades to ensure technology service professionally delivers in accordance with company policy.
• (20%) Strategic Procurement – Coordinates with vendors and assist internal team in the procurement process.
• (10%) Production Support – With the support from global technology group, coordinates the troubleshooting to isolate and diagnose common system problems.

QUALIFICATIONS

Job Specifications:

• Ability to take ownership of and manage issues to resolution.
• Able to work independently, good analytical, teamwork and organizational skill.

Education:

• Minimum polytechnic diploma holder in Computer Science or equivalent practical experience.

Experience:

• 1-3 years of end user support experience related to hardware or software implementation.
• Experience in Microsoft 365, Teams and SQL statements.
• General knowledge in CISCO Switches, Microsoft Active Directory, Microsoft Intune and CITRIX.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization

Interested parties please apply with full resume (with availability, current/last & expected salary).

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.