Client Service Executive
As a Client Service Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.
Key Responsibilities:
Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
Handle client inquiries and resolve issues promptly and effectively
Assist clients in optimizing their presence on OpenRice by providing guidance on using our platform and leveraging our services
Collaborate with internal teams to deliver solutions that meet client needs
Manage client accounts, ensuring accurate information and up-to-date listings
Gather client feedback and provide insights to improve our services and offerings
Conduct regular check-ins with clients to maintain strong relationships and identify growth opportunities
Support the sales team in client onboarding and training processes
Prepare reports and presentations for client meetings
Qualifications:
Minimum Diploma in Business Administration, Hospitality, or related field
Proven experience in client servicing, account management, or customer support, preferably in the hospitality or F&B industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to work independently and as part of a team in a fast-paced environment
Proficiency in MS Office and CRM software
Fluency in English; proficiency in additional languages is a plus
As a Client Service Executive, you will play a pivotal role in maintaining and enhancing our relationships with clients. You will be responsible for ensuring client satisfaction, addressing inquiries, and providing support to ensure their success on our platform.
Key Responsibilities:
Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
Handle client inquiries and resolve issues promptly and effectively
Assist clients in optimizing their presence on OpenRice by providing guidance on using our platform and leveraging our services
Collaborate with internal teams to deliver solutions that meet client needs
Manage client accounts, ensuring accurate information and up-to-date listings
Gather client feedback and provide insights to improve our services and offerings
Conduct regular check-ins with clients to maintain strong relationships and identify growth opportunities
Support the sales team in client onboarding and training processes
Prepare reports and presentations for client meetings
Qualifications:
Minimum Diploma in Business Administration, Hospitality, or related field
Proven experience in client servicing, account management, or customer support, preferably in the hospitality or F&B industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-centric mindset
Ability to work independently and as part of a team in a fast-paced environment
Proficiency in MS Office and CRM software
Fluency in English; proficiency in additional languages is a plus