What the role is:We are seeking a talented and experienced Service Design Manager to drive our product innovation and service transformation initiatives within an agile and fast-paced environment. The ideal candidate will have a strong background in service design and user-centred design principles. The candidate will also manage cross-functional collaborations, and oversee key operational aspects including staffing coordination, reporting, and budget management as part of the orientation and induction process.What you will be working on:Key Skills and Competencies:Service Design Expertise:Proficiency in service design methodologies and toolsAbility to create and implement service blueprintsExperienced in conducting user research and synthesising insightsSkilled in developing user personas and journey maps, identifying service gaps where requiredData Analysis and Insights:Proficiency in analysing qualitative and quantitative dataAbility to translate data insights into actionable design decisionsExperienced with analytics tools and metrics for measuring service performanceDigital Transformation:Understanding of digital technologies and their impact on service deliveryExperienced in transforming traditional services into digital experiencesKnowledge of emerging trends in service design and digital innovationStaffing and ReportingProficiency in coordinating and synthesising inputs from diverse team members, and presenting information for different audiencesAbility to manage and prioritise multiple high-level requests simultaneouslyStrong attention to detail and nuanceBudget Management and Procurement:Ability to process billing invoices accurately and track budgets effectivelySkilled in coordinating complex procurement process and contract preparationKnowledgeable in procurement processes and documentation (e.g., ITT, ITQ, RFI)Stakeholder Management and CommunicationProven ability to engage cross-functional teamsStrong communication (written and verbal) and interpersonal skillsAbility to present complex ideas to diverse audiencesAdaptability and Lifelong Learning:Willingness to adapt to changing project requirements and methodologiesCommitment to staying current with industry trends and best practicesOpenness to feedback and continuous improvementWhat we are looking for:Responsibilities:Drive service design process for product innovation and service transformation initiativesCollaborate with product owners, developers, and other stakeholders to ensure seamless integration of service design into the product development lifecycleDevelop and implement service design strategies aligned with organisational and policy goalsMeasure and report on the impact of service design initiativesCoordinate staffing requirements and liaise with planning and policy teams to ensure alignment of team's portfolio with broader organisational strategies and resource allocationManage budget utilisation, including processing invoices and tracking expendituresCoordinate procurement activities, including preparation of PCMs and management of tender processesAll applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.About Workforce Singapore:Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs
What the role is:We are seeking a talented and experienced Service Design Manager to drive our product innovation and service transformation initiatives within an agile and fast-paced environment. The ideal candidate will have a strong background in service design and user-centred design principles. The candidate will also manage cross-functional collaborations, and oversee key operational aspects including staffing coordination, reporting, and budget management as part of the orientation and induction process.What you will be working on:Key Skills and Competencies:Service Design Expertise:Proficiency in service design methodologies and toolsAbility to create and implement service blueprintsExperienced in conducting user research and synthesising insightsSkilled in developing user personas and journey maps, identifying service gaps where requiredData Analysis and Insights:Proficiency in analysing qualitative and quantitative dataAbility to translate data insights into actionable design decisionsExperienced with analytics tools and metrics for measuring service performanceDigital Transformation:Understanding of digital technologies and their impact on service deliveryExperienced in transforming traditional services into digital experiencesKnowledge of emerging trends in service design and digital innovationStaffing and ReportingProficiency in coordinating and synthesising inputs from diverse team members, and presenting information for different audiencesAbility to manage and prioritise multiple high-level requests simultaneouslyStrong attention to detail and nuanceBudget Management and Procurement:Ability to process billing invoices accurately and track budgets effectivelySkilled in coordinating complex procurement process and contract preparationKnowledgeable in procurement processes and documentation (e.g., ITT, ITQ, RFI)Stakeholder Management and CommunicationProven ability to engage cross-functional teamsStrong communication (written and verbal) and interpersonal skillsAbility to present complex ideas to diverse audiencesAdaptability and Lifelong Learning:Willingness to adapt to changing project requirements and methodologiesCommitment to staying current with industry trends and best practicesOpenness to feedback and continuous improvementWhat we are looking for:Responsibilities:Drive service design process for product innovation and service transformation initiativesCollaborate with product owners, developers, and other stakeholders to ensure seamless integration of service design into the product development lifecycleDevelop and implement service design strategies aligned with organisational and policy goalsMeasure and report on the impact of service design initiativesCoordinate staffing requirements and liaise with planning and policy teams to ensure alignment of team's portfolio with broader organisational strategies and resource allocationManage budget utilisation, including processing invoices and tracking expendituresCoordinate procurement activities, including preparation of PCMs and management of tender processesAll applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.About Workforce Singapore:Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM). It will oversee the transformation of the local workforce and industry to meet ongoing economic challenges. WSG will promote the development, competitiveness, inclusiveness, and employability of all levels of the workforce. This will ensure that all sectors of the economy are supported by a strong, inclusive Singaporean core. While its key focus is to help workers meet their career aspirations and secure quality jobs at different stages of life, WSG will also address the needs of business owners and companies by providing support to enable manpower-lean enterprises to remain competitive. It will help businesses in different economic sectors create quality jobs, develop a manpower pipeline to support industry growth, and match the right people to the right jobs
