Job Description
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum 10 years experience. Minimum 5 years in a team managerial experience
Has experience in End User Support
1. Lead and mentoring of Deskside team, to provide L1 and L2 support to users
2. Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.
3. Lead cross function team in participating of customer's major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.
Key Responsibilities :
Administrative Leadership
Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.
Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.
Support the advancement of staff competencies through the creation of development plans.
Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.
Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.Such an environment may include attendance at regional or national conferences staff members as appropriate.
Provide general technical assistance, consulting, and direction to staff.Identify training needs and assist in developing training plans.
Assist in development, modification, review and maintenance of procedures and operations guide.
Technical Leadership
Coordinate the review and ongoing management of the Deskside support team.
Understand business needs and processes.
Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.
Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.
Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.
Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.
Determine and identify opportunities for system improvement.Provide response to system hardware and operating system software problems as necessary.
Facilitate and maintain relationships between vendors, assist in reviewing of contracts.
Project Management
Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.
Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer's new technology implementations.
Job Description
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum 10 years experience. Minimum 5 years in a team managerial experience
Has experience in End User Support
1. Lead and mentoring of Deskside team, to provide L1 and L2 support to users
2. Lead cross function team in rolling out end point related projects, in coordinating with involved vendors.
3. Lead cross function team in participating of customer's major event/meeting from preparation, dry-run sessions to the completion of the actual event/meeting.
Key Responsibilities :
Administrative Leadership
Responsible for talent management cycle, including talent acquisition, employee development and mentoring, and performance management.
Facilitate staff engagement and team improvement ideas with commitment to the enterprise and staff retention.
Support the advancement of staff competencies through the creation of development plans.
Assesses the effectiveness of team responsibilities and accountabilities and makes recommendations as needed.
Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance the services provided.Such an environment may include attendance at regional or national conferences staff members as appropriate.
Provide general technical assistance, consulting, and direction to staff.Identify training needs and assist in developing training plans.
Assist in development, modification, review and maintenance of procedures and operations guide.
Technical Leadership
Coordinate the review and ongoing management of the Deskside support team.
Understand business needs and processes.
Lead the assessment, justification, implementation, and integration of end point technologies including laptops, mobile devices and related devices and technologies.
Coordinate and support Temasek key events held onsite or offsite. Engage stakeholders to understand business requirements and ensure smooth execution of events.
Support technology adoption of Temasek initiatives including Cloud-Infra and Application teams, supporting and performing tests.
Accountable for maintenance of end point devices. Ensure that all end point systems stay up-to-date and compliant with updates and security patches.
Determine and identify opportunities for system improvement.Provide response to system hardware and operating system software problems as necessary.
Facilitate and maintain relationships between vendors, assist in reviewing of contracts.
Project Management
Oversee, plan, lead, coordinate, and collaborate with external partners, to lead small to medium size projects through the appropriate phases of implementation and support throughout the cross functional team.
Collaborate with cross functional Project Manager, in directing the team to assist in initial scoping documents and resource estimates for new customer's new technology implementations.