Epicareer Might not Working Properly
Learn More

Junior Production Support Analyst

$ 4,000 - $ 4,200 / month

Checking job availability...

Original
Simplified

Job Description

Job Requirement:

  • 24 years of experience in Production Support or related role.
  • Strong technical skills in Java, SQL, UNIX, and scripting languages.
  • Troubleshoot and resolve complex production issues efficiently.
  • Willingness to participate in on-call rotation

Responsibilities:

  • Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
  • Collaborate with cross-functional teams to identify and resolve production issues.
  • Perform root cause analysis and provide solutions to prevent future issues.
  • Create and maintain documentation related to production issues and resolutions via JIRA.
  • Implement and maintain processes and procedures to improve production support.
  • Provide daily, weekly, and monthly reports on system performance and issue status.
  • Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
  • Participate in on-call rotation.
  • Development work within the vendor product

Job Description

Job Requirement:

  • 24 years of experience in Production Support or related role.
  • Strong technical skills in Java, SQL, UNIX, and scripting languages.
  • Troubleshoot and resolve complex production issues efficiently.
  • Willingness to participate in on-call rotation

Responsibilities:

  • Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
  • Collaborate with cross-functional teams to identify and resolve production issues.
  • Perform root cause analysis and provide solutions to prevent future issues.
  • Create and maintain documentation related to production issues and resolutions via JIRA.
  • Implement and maintain processes and procedures to improve production support.
  • Provide daily, weekly, and monthly reports on system performance and issue status.
  • Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
  • Participate in on-call rotation.
  • Development work within the vendor product