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Day-2 Cyber Support & Services
$ 4,000 - $ 7,500 / month
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Responsibilities:
- Lot Professional services to provide day-2 Cyber Security support & Services.
- Patching cycle - once in every 2 months on client’s cyber infrastructure architecture on network, OS and Cyber Security tools.
- Act as liaison & escalation contact point between client’s Security Operation Center team & internal IT team.
- Handle of change requests & incident escalation from start to closure with the SOC team and respective stakeholders.
- Attend to client’s escalation; first respond to client within 24hrs and patching within 24hrs for critical CVE but it is subjective to firmware & software patch availability, based on internal Tender requirement and client’s guidelines. Based on internal IT Team tender requirements & client’s guidelines, eventually, it will be fallback to firmware & software patch availability from vendors. If patch & firmware is not available, a temp workaround or mitigation must put in place by internal IT team.
- Attend to monthly steering committee meetings, cyber security related agenda.
- 2 times PenTest on external facing and outbound network segment.
- Update of Cyber Security documentation and monitoring list for proper closures.
Conditions:
- AII documentations technical guidelines, SOP & design documents will be provided by internal IT Team.
- Cyber Security Engineer will handle IT security software implemented by client only and will not involve in EUC endpoint installation and IT/Cyber Security software development-related activities.
Responsibilities:
- Lot Professional services to provide day-2 Cyber Security support & Services.
- Patching cycle - once in every 2 months on client’s cyber infrastructure architecture on network, OS and Cyber Security tools.
- Act as liaison & escalation contact point between client’s Security Operation Center team & internal IT team.
- Handle of change requests & incident escalation from start to closure with the SOC team and respective stakeholders.
- Attend to client’s escalation; first respond to client within 24hrs and patching within 24hrs for critical CVE but it is subjective to firmware & software patch availability, based on internal Tender requirement and client’s guidelines. Based on internal IT Team tender requirements & client’s guidelines, eventually, it will be fallback to firmware & software patch availability from vendors. If patch & firmware is not available, a temp workaround or mitigation must put in place by internal IT team.
- Attend to monthly steering committee meetings, cyber security related agenda.
- 2 times PenTest on external facing and outbound network segment.
- Update of Cyber Security documentation and monitoring list for proper closures.
Conditions:
- AII documentations technical guidelines, SOP & design documents will be provided by internal IT Team.
- Cyber Security Engineer will handle IT security software implemented by client only and will not involve in EUC endpoint installation and IT/Cyber Security software development-related activities.